Heatley Fare Convenience Store & Tobacconist Based in Heatley, Townsville, QLD, Heatley Fare Convenience Store & Tobacconist is a busy and well-established retail business serving the local community with a wide range of grocery and convenience products. The candidate must have at least one year of experience in a retail supervisory role, with demonstrated ability to lead a team, manage daily store operations, and maintain high standards of customer service. The successful applicant will be organised, proactive, and capable of working independently in a fast-paced environment. This is a full-time position (38 hours per week), offering an opportunity to contribute to a dynamic retail environment and play a key role in ensuring smooth day-to-day operations. Key Responsibilities · Planning and preparing staff rosters, and assigning duties to ensure efficient store operations · Monitoring stock levels, conducting inventory checks, and coordinating the ordering of new stock · Ensuring all goods and services are accurately priced, labelled, and displayed in accordance with company standards · Ensuring customers receive prompt, courteous service and high-quality goods and services · Responding to customer enquiries and resolving complaints in a professional and timely manner · Providing guidance and training to staff on handling complex or high-value sales transactions · Assisting with recruitment, including interviewing, hiring, training, performance evaluation, and staff development, as well as addressing workplace concerns · Assessing returned goods and determining appropriate resolutions in line with store policies Qualifications and Experience · AQF Certificate II or III in Retail, Business, or a related field OR at least one year of relevant work experience may substitute for formal qualifications · Must have at least one year of relevant work experience for the past 5 years Candidates must have valid Australian work rights to be eligible for this position. Salary and Benefits The position offers a salary of $77,000 to $80,000 per annum, plus superannuation. At Heatley Fare Convenience Store & Tobacconist, we are committed to providing a supportive and professional working environment. This role offers the opportunity to develop your leadership skills and grow within a fast-paced retail setting.
