Bakers Delight Castletown is seeking an experienced and motivated Retail Manager to join our team. This is a great opportunity for someone with strong leadership skills, customer service experience, and a passion for managing daily retail operations in a busy bakery environment. Key Duties The successful applicant will be responsible for: Managing the daily operations of the retail bakery store Supervising, training, and supporting sales and front-of-house staff Ensuring excellent customer service is delivered at all times Monitoring stock levels and coordinating ordering requirements Managing product displays, presentation, and store merchandising Handling customer enquiries, feedback, and complaints professionally Ensuring sales targets and store performance goals are met Managing staff rosters, attendance, and workplace performance Maintaining store cleanliness, hygiene, and food safety standards Assisting with pricing, promotions, and local store marketing activities Ensuring compliance with company policies, WHS, and food safety requirements Liaising with suppliers, bakery production staff, and business owners as required Requirements Applicants must have: Relevant qualification in business, management, retail, hospitality, or similar At least 2 years of relevant experience in retail management or store management Strong leadership and communication skills Excellent customer service and problem-solving abilities Ability to manage staff, rosters, stock, and daily operations Good understanding of retail sales, merchandising, and store presentation Ability to work in a fast-paced environment, including weekends and busy periods
