Toukley Medical Services is looking for experienced, highly organised Senior Medical Receptionists to join our friendly, patient-focused team across two of our practices: Warnervale GP Super Clinic and Mariners Medical Centre. In this key front-of-house role, you’ll provide exceptional customer service and high-quality administrative support to our Doctors and Nurses, helping keep our busy clinics running smoothly. About the role · Greet and assist patients in a warm, professional manner · Schedule and manage appointments (in person and by phone) using Best Practice · Process private billing, Workers Compensation accounts, and Medicare claims · Respond to patient enquiries promptly and provide outstanding service · Maintain accurate, confidential patient records and documentation · Provide high-level administrative support to Doctors and Nurses · Manage incoming correspondence (faxes), scan and file reports, and support debtor account follow-up About you · Recent experience in a senior medical receptionist role · Strong proficiency with Best Practice (or similar clinical software) · Proactive and reliable, with the ability to work autonomously and as part of a team · Sound understanding of the Medicare Benefits Schedule (MBS) · Excellent communication and interpersonal skills · Confidence managing multiple priorities in a fast-paced environment · Strong organisation and time management skills with attention to detail · Availability for part-time or casual hours, including rotating Saturdays · A calm, compassionate and professional approach with a commitment to outstanding patient care · Current driver licence and a reliable vehicle
