Customer Service Consultant – Contact Centre (Insurance) High-volume inbound role handling time‑critical customer situations. KPI-driven contact centre for experienced, performance-focused agents. Suited to resilient professionals who thrive in fast-paced environments. Join a well-known insurance organisation as a Customer Service Consultant in a fast‑paced, inbound contact centre environment. This is a high-volume, KPI-driven role suited to experienced contact centre professionals who are confident managing multiple systems, handling challenging calls and consistently meeting performance expectations. What’s In It for You $37.13 per hour super, plus penalty rates and overtime. Modern CBD office close to Central Station. Join a stable, globally recognised insurance brand. Structured training with ongoing coaching. Clear KPIs, performance frameworks and leadership support. Supportive team culture with experienced leaders. About the Role Full-time inbound contact centre role in a high-volume insurance environment. Handle time-critical and often emotive customer calls with confidence and excellent customer service. Work in a structured, KPI‑driven environment with clear targets. Navigate 3-5 systems simultaneously while maintaining accuracy and efficiency. 100% office‑based for the first 6 months. Rotating roster Monday - Sunday, 6:00am - 8:00pm (post training). About You Proven experience in a high-volume, phone-based contact centre (essential). Comfortable working to KPIs such as AHT, quality and adherence. Confident using multiple systems simultaneously while on calls. Demonstrated reliability, consistent attendance and solid tenure. Resilient and able to manage difficult or emotional customer interactions. Open to feedback and comfortable working in a structured, performance environment. Confident communicator who can take the lead in customer conversations. Able to commit to full‑time, in‑office work in the Brisbane CBD. Available for a rotating roster across a 7-day operation. Full Australian unrestricted work rights required. Must be able to pass a Police Check. Please note: This is a high‑accountability role. Reference checks will be conducted early in the process, including verification of attendance and reliability. What’s Next: If you’re an experienced contact centre professional looking for a structured, high-performance environment, we’d love to hear from you. To express your interest and learn more about this exciting opportunity, contact us today. Apply now and be a part of something bigger with Talentpath. Meg Harper – Recruitment Partner Customer Experience meg@talentpath.com.au 0472 770 786 LI-MH1
