Transdev Queensland is seeking a permanent, full-time Network Officer to commence on Monday, 17 August 2026 . Our Network Officers provide a high-quality customer experience in educating our customers on bus network services, ticketing products and systems, while also addressing fare evasion and anti-social behaviour across the Translink bus, Southern Moreton Bay Islands ferry and Mt Gravatt bus networks. This position plays a critical front-line role for the provision of revenue protection, safety and security of our customers and drivers. About Us At Transdev, we don’t just move people — we empower communities. As a global leader in mobility solutions, we deliver safe, innovative, and sustainable transport services across Australasia. From buses to trains, ferries to light rail, our teams work together to ensure every journey matters. With more than 100,000 employees worldwide, our purpose is clear: serve the common good through mobility. We thrive on diverse thinking, bold ideas, and a shared commitment to inclusion. Our values — Care, Share, Dare, Deliver — guide everything we do. What you’ll do • Travel on bus and ferry services around the Redlands Coast and surrounding suburbs • Provide a positive public transport experience to customers • Enhance passenger and driver security by maintaining a visible presence on board bus and ferry services and at bus stations and interchanges • Protect revenue by performing revenue protection and compliance activities • Issue Penalty Infringement and Warning Notices • Use the Fare Evasion Information Management System (FEIMS) to report on operational activities • Participate in community engagement programs or activities to proactively promote positive behaviour when travelling on a public passenger transport network And in addition, you will be required to • Complete Authorised Persons training including a mentoring program • Maintain accreditation as an Authorised Person under section 111(2) of the Transport Operations (Passenger Transport) Act 1994 or any subsequent Act • Be available to work shifts and dynamic rosters including weekends as required What you bring • Full Australian working rights (an Australian citizen or permanent resident) • Excellent customer service skills • Well-developed communication and written skills • The ability to make ethical, balanced, fair, and impartial decisions while applying learnt theory and relevant legislation • The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments • Experience or the ability to use various systems and devices to perform revenue protection duties, including ticket inspection and fare evasion • The ability to work closely within a small operational team and with a partner, with limited supervision Diversity, equity, and inclusion at our core We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce fosters innovation and drives better outcomes for the communities we serve. We welcome applications from individuals of all backgrounds and gender identities, including First Nations Peoples, people with disabilities, veterans, and those from culturally diverse communities. Need adjustments during the recruitment process? Let us know at TDQ.careers@transdev.com.au – we’re here to support you. Ready to apply? If you’re ready to take on the challenges and opportunities that come with working for a global public transport and mobility organisation, we’d love to hear from you by clicking Apply now and join our team of Journey Makers - and be part of something bigger.
