Vacancy Reference No. 726825 This is a Permanent Full Time appointment 75 at hours per fortnight Your new role Are you passionate about making a difference? Do you have a background in health and are looking for a new challenge? Come and join an agency that is dedicated to helping consumers resolve their concerns and ensure that health services are safe and ethical. Case Officers are responsible for providing a dispute resolution service to the public. As a Case Officer you are responsible for taking initial enquiries from the public, providing guidance to assist them with their concerns. You will also assess complaints and determine the most appropriate resolution process. Case Officers manage a caseload of complaints, working directly with consumers and service providers to reach a resolution. You will work in a small but supportive team that values diversity and different perspectives. You will have a mentor who will help you learn on the job, and access to training so that you succeed in the role. Our agency commits to a healthy work life balance and provides opportunities for flexible working hours and flexible working arrangements. To be successful in this role, you will need to be a problem solver, be organised, and enjoy working with different types of people. Applicants for the Case Officer role will ideally have some experience managing complaints or mediating disputes. It is beneficial to have a background in health or an understanding of health services. We're looking for people with a genuine sense of curiosity who want to find solutions. If you would like to know more about the role, please don't hesitate to reach out to the contact person below for a chat. About HaDSCO We are an independent Statutory Authority providing complaint resolution services in the health, mental health and disability sectors in Western Australia and the Indian Ocean Territories. Our service covers the private, public and not-for-profit sectors and prison health services. To find out more about us, please visit our website at www.hadsco.wa.gov.au. We are a dynamic organisation, with a focus on customer service and achieving positive outcomes from the complaint resolution process. We also have a commitment to providing an impartial, high-quality service, and we are always looking for ways to do things better. The Office recognises, values and embraces the diversity of the Western Australian and Indian Ocean Territories communities, including differences in culture, ethnicity, religious beliefs, sexuality, gender identity, age, abilities and life experiences. The Office is committed to providing an inclusive and respectful workplace for all staff and encourages applicants from a diverse range of backgrounds to apply for the role. Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact Business Services on (08) 6551 76or by email at hadsco.wa.gov.au Want to know more? Amanda Blaker, Manager Complaint Resolution is more than happy to chat with you on 08 6551 76or hadsco.wa.gov.au. You can also talk with her about reasonable requests for things we can do to support you to participate fully in this recruitment. How to apply You’ve heard from us, now we’d like to hear from you. Submit your application online by clicking the ‘Apply for Job’ button at the bottom of this page. You will need to provide: A comprehensive CV that clearly shows your experience relevant to this role. A statement no more than 2 pages addressing the position essential criteria. Please allow plenty of time to submit your application, as late, emailed and mailed and proforma applications will not be accepted. To be successful with your application, you will be required to: Provide evidence of your Australian citizenship or permanent residency (to be considered for permanent positions in the WA public sector). Undertake a criminal record screening, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Whilst this selection process will initially be used to fill this vacancy, it may also be used to appoint applicants, assessed as suitable during this selection process, to the same or other similar positions at HaDSCO for up to 12 months. Submitting your application Your application must be submitted online via the Jobs WA website by 2025 4:00 PM. You must have a current, valid email address to apply online and this email address will be used to communicate with you. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 (select option 2 from the menu options) for immediate assistance during business hours. As the submission is system generated, any submissions on, or after, 4:00pm cannot be accepted.
