About Premier Windows & Doors Premier Windows & Doors is one of Western Australia’s fastest-growing specialists in premium uPVC double-glazed window and door systems. From our manufacturing base in Balcatta, we design and install German-engineered products across Perth, Bunbury and Margaret River, with showrooms in both Perth and the South West. With over 55 five-star Google reviews and more than 500 WA homeowners through our doors last year, we’ve built a strong reputation for quality and service and we’re only gaining momentum. We serve two distinct and growing markets, homeowners replacing existing windows and those building new homes, giving us a resilient, diversified business with year-round demand. Our product range spans the full spectrum of window and door systems, from tilt & turn and casement windows through to smart slide, lift & slide and stacking doors, with new additions continuing to broaden what we offer. This growth in both market reach and product complexity means we need talented, driven people to grow with us and that’s why we’re hiring. The Opportunity Premier Windows & Doors is growing rapidly, more customers, more locations, a broader product range and both our field operations and client experience need to scale with it. This is a dual-mandate role at the heart of that growth: you’ll own the end-to-end scheduling of our field technician team while simultaneously being the face of our client experience, from first pre-installation contact through to aftersales care and warranty resolution. It’s a demanding brief that calls for someone who thrives in complexity, thinks three steps ahead, and holds the whole operation together without ever dropping the client. What You'll Do Scheduling & Field Coordination Schedule all field technician attendance, including site surveys, installations, post-install works and QA visits Review installation plans and requirements prior to scheduling to ensure accuracy and readiness Coordinate labour, deliveries and on-site requirements for each job Monitor live field activity daily, keeping jobs on track and resolving issues in real time Manage technician availability and leave in collaboration with the Installation & Quality Manager Ensure all digital job sign-offs and documentation are completed in ServiceM8 Attend weekly production, priority and review meetings, plus Monday toolbox sessions Act as the primary client contact from pre-install briefing through to post-completion follow-up Manage all aftersales service and warranty requests from logging through to resolution Oversee installation-day client experience, managing expectations and resolving issues quickly Conduct post-job client care to ensure satisfaction Track and manage all outstanding warranty and service work to completion Ensure installations are delivered to scope and manage variations where required What You'll Bring Proven experience in scheduling, client service or operations coordination (trade services or residential construction preferred) Experience with ServiceM8 or a similar field service/dispatch platform (highly regarded) Exceptional organisational skills, with the ability to manage multiple priorities without dropping detail Strong customer focus, with a passion for delivering premium client experiences Excellent communication skills — professional with clients and clear, decisive with field teams High attention to detail, with the ability to review plans and identify potential issues early Ability to lead and coordinate field technicians effectively Solid understanding of the construction industry and residential installation processes Ability to read and interpret installation plans and documentation What you need The Employee must hold and maintain a valid Western Australia driver’s licence. The Employee must maintain any other certifications required to perform their role as may be determined by the Company at any time Employment is subject to the Employee maintaining working rights in Australia together with any associated visa
