About Compass Care Group Compass Care Group is a growing and dedicated disability services provider committed to delivering high-quality, person-centred supports to NDIS participants. We pride ourselves on professionalism, compassion, compliance, and strong service delivery that supports participants and their families with dignity, choice, and respect. We are currently seeking an experienced, organised, and proactive NDIS Administration and Intake Coordinator to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about administration, participant onboarding, staff onboarding, and maintaining high compliance standards. About the Role As the NDIS Administration and Intake Coordinator , you will play a key role in the smooth operation of the business by supporting both participant intake and onboarding and staff intake, onboarding, and compliance administration . You will be one of the first points of contact for participants, families, nominees, guardians, staff, and providers. Your ability to manage documentation, coordinate onboarding processes, maintain accurate records, and support compliance systems will be essential to the success of this role. This role is ideal for someone who is highly organised, detail-oriented, confident in communication, and committed to delivering a high standard of service and administration. Key Responsibilities Manage incoming phone calls, emails, and office enquiries in a professional and timely manner Coordinate participant intake, participant onboarding, and service commencement processes Prepare, collect, and follow up service agreements, consent forms, referral documents, intake packs, and onboarding paperwork Maintain accurate and up-to-date participant records, compliance documentation, and service files Ensure all participant documents are complete, current, and recorded in line with organisational, operational, and compliance requirements Coordinate staff intake, staff onboarding, induction administration, and new employee documentation Maintain and monitor staff compliance records , including NDIS Worker Screening Checks, Working with Children Checks, driver’s licences, qualifications, training records, and other mandatory documents Follow up outstanding staff and participant documents to ensure records remain complete and current Support internal compliance checks, file audits, record management, and document control systems Assist with general office administration, scheduling support, staff coordination, and day-to-day operational tasks Liaise professionally with participants, families, guardians, nominees, staff, and external providers Prepare correspondence, reports, administrative documents, and internal records as required Ensure all information is handled with a high level of accuracy, confidentiality, and professionalism Contribute to continuous improvement of intake, onboarding, and administrative systems About You To succeed in this role, you will be a professional and reliable administrator who takes pride in maintaining high-quality records, supporting compliance, and creating a positive experience for participants and staff. You will bring strong organisational skills, excellent communication, and the ability to manage multiple priorities in a busy and growing environment. Essential Requirements Previous experience in administration, intake, onboarding, office coordination, or a similar role Experience in the NDIS, disability, aged care, healthcare, or community services sector Strong understanding of participant onboarding, staff onboarding, compliance requirements, and record management Excellent verbal and written communication skills Strong organisational skills with high attention to detail Ability to manage multiple tasks, competing priorities, and deadlines High level of customer service and interpersonal skills Ability to work independently and collaboratively within a team Good computer skills, including Microsoft Office and administrative systems Current NDIS Worker Screening Check Current Working with Children Check Current Driver’s Licence Access to a reliable and roadworthy vehicle Full working rights in Australia Desirable Knowledge of NDIS service agreements, participant compliance, staff compliance, and intake processes Previous experience in disability services administration or intake coordination Relevant qualifications in administration, business, disability, or community services What We Offer A supportive and professional team environment Opportunity to make a meaningful difference in the lives of NDIS participants A varied and rewarding role with real impact Ongoing growth and development opportunities The chance to be part of a growing organisation committed to quality, care, and compliance How to Apply If you are organised, motivated, and passionate about administration, compliance, and supporting quality service delivery, we would love to hear from you. Please submit your resume and cover letter outlining your experience and suitability for the role.
