Summary: We are seeking a dedicated Customer Service Representative to join our team in Geelong, Victoria. This permanent, full-time role is essential for providing exceptional support to our customers, ensuring their needs are met and their queries are resolved efficiently. As a key member of our call centre, you will contribute to enhancing customer satisfaction and loyalty, which are vital for our business success. Responsibilities: Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Assist customers with product information, order processing, and issue resolution. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Identify and escalate complex issues to the appropriate department when necessary. Provide feedback on customer trends and suggest improvements to processes. Qualifications: High school diploma or equivalent. Previous experience in a customer service role is preferred but not essential. Strong communication skills, both verbal and written. Ability to work effectively in a team environment. Proficient in using computer systems and software applications. A positive attitude and a willingness to learn.
