Job Description The Health Information Services (HIS) department is seeking a highly motivated and excellent communicator to join our Medical Record Access Team on a permanent full-time basis, working our operational business hours from 8:00am to 4:06pm, Monday through to Friday, located at our Richmond campus. Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role. As a Medical Record Access Officer, you will be the first point of contact for anyone wishing to seek access to Epworth HealthCare patient medical records, responding to telephone calls and emails received on a daily basis from various stakeholders including patients, family members, law firms, police, courts, insurers, WorkCover and other third parties. You will provide information to individuals regarding the process involved for seeking access and the fees, and assist them with any questions they have. You will assess every request that is received by us, and diligently check that the appropriate authority has been provided before seeing each application through the different stages, including generating invoices, receipting payments, preparing letters, photocopying paper-based patient records, exporting digital records, collating, releasing and finalising each request. All requests must be managed in accordance with the Health Records Act 2001, and the Privacy Act 1988 and released within the legislated timeframes. During periods of low activity, you may be required to assist with other responsibilities including scanning of patient records, reception duties, or on ward rounds to collect patient records of discharged patients. Responsibilities: Handling of all telephone queries from staff, patients and family members, and any third-party organisations (including Workcover, TAC, Law firms, insurers, courts and other organisations) in relation to health information access. Responding to all queries received via telephone and email in a professional and courteous manner, providing requestors with information regarding the process and fees. Diligently assessing all requests received to ensure that appropriate authority is provided. Undertaking all administrative tasks associated with Medical Record Access including registering requests, invoicing, payment processing, photocopying, exporting, collating and releasing information. Thoroughly assessing requests and identifying and extracting information that is relevant to the request. Accurate and timely entry of data and relevant record keeping of all received requests in accordance with policies and procedures. Scanning of digital patient medical records and managing duplicate UR numbers. Assisting with department Receptionist duties and on Ward Rounds to collect patient records when required. Position Description Inherent Requirements
