The role Freight Mart International is seeking a driven and experienced Senior Client Service and Sales Support professional to join our dynamic team in Bibra Lake, WA. This role is ideal for someone with a strong background in international freight forwarding who thrives in a fast-paced environment and enjoys working closely with both clients and internal teams. You will play a key role in supporting the sales function, managing client relationships, coordinating shipments, and ensuring a high level of service delivery. This is an excellent opportunity within a supportive and professional team environment. What you'll be doing Provide proactive and responsive client support, handling enquiries, bookings and order fulfilment Liaise with clients to understand their needs and provide customised freight and logistics solutions Prepare and process documentation such as invoices, shipping labels and customs paperwork Collaborate with the sales team to identify new business opportunities and support the sales process Maintain accurate and up-to-date records in our client relationship management system Contribute to continuous improvement initiatives to enhance our service delivery What we're looking for Essential experience within the freight and logistics industry is required Experience with managing and developing a team Strong communication and interpersonal skills with the ability to build lasting relationships with clients Ability to work in a fast-paced environment and manage multiple priorities Proficiency in using Cargo Wise and Microsoft Office Knowledge of freight and logistics processes, documentation and regulations A demonstrated commitment to providing exceptional customer service What we offer At Freight Mart International, we are committed to creating a positive and supportive work environment for our employees. In addition to a competitive salary package tailored to the successful candidate's experience, we offer a range of benefits including: Ongoing training and development opportunities Opportunity to work with a well-established and growing logistics business Supportive team environment with strong industry expertise About us Freight Mart International is a leading provider of freight forwarding and logistics solutions. Since our inception in 2009, we have grown to become a trusted partner for businesses across the Transport & Logistics sector. Our team of dedicated professionals is passionate about delivering exceptional service and finding innovative ways to optimise our clients' supply chains. If you're ready to take the next step in your career, we encourage you to apply now .
