Location24 Sarich Ct, Osborne Park, WA, 6017, Australia Employee TypeFull Time Contact information Contact NameCatalina Valencia Contact wirelineservices.com.au Description AREA SUPERINTENDENT Job Purpose Area Superintendent is a 50/50 field / office-based role, and has the core focus of: Solely accountable for all aspects of their assigned business units performance, including operations, rostering, invoicing and client care. Roster a FN: Week 1: Monday and Tuesday in the Office - Wed, Thursday & Friday in the field, 2 days off Week 2: Monday and Tuesday in the Office - Wed & Thursday in the field, 3 days off Ensure the delivery of quality data and excellent customer service, while driving a culture world class safe work practice. Management of operations, service quality, rosters, equipment logistics and continued improvements of the Company; Providing direct leadership and mentorship to field-based supervisors and their teams and provide support and performance development in order to deliver safe, high-quality service; and Rotating roster on call support for weekends. Requirements Experience Minimum 3 years’ experience in a wireline survey role; Minimum 2 years’ experience in a Training and Assessment role (desirable); Minimum 2 years’ experience in mentoring and leadership roles (desirable). Internal Competencies WSS Advance Competency Assessments as per Competency Matrix; Computer literate, in particular Microsoft Excel (advanced level, Power Point); and Advanced Fishing. External Qualifications Standard 26 supervisor qualification (WA required) Certificate IV Training and Assessment; (desirable); Certificate IV in Frontline Management or equivalent (desirable); Unrestricted HR or above Manual Driver’s Licence; 4WD Certificate; Senior First Aid Certificate Radiation License; Federal Police Clearance; and Ability to pass a Pre-Employment Medical Assessment. Job preview Duties and Responsibilities The primary responsibilities of a Superintendent include but are not limited to: Leadership Mentor, lead and supervise field staff and supervisors to deliver safe and timely delivery of services in compliance with all relevant regulations and legislation as well as WSG and Client procedures; Notify their manager of any issues affecting delivery or quality of services, personnel performance, and/or safety, and work with them to action these. Ensure that all equipment is maintained to the highest standards and ensure field staff are aware of, and exceeding the expected standard; Regularly (monthly at minimum) carry out field audits and inspections on equipment and personnel to ensure that all equipment inspections and safe work practices are followed appropriately and actioned in a timely fashion; Action feedback on field staff reviews and recommendations and mentor supervisors on the outcomes; Supply feedback for Supervisors reviews and recommendations; Lead field staff and supervisors in the implementation of improved procedures and systems. Support the Company’s Mentor Program to ensure that mentors provide quality mentoring, conduct trainee assessments and provide regular feedback; Actively seek out leading training innovations and industry trends that may benefit the Company and communicate any benefits to assist in the growth of the Safety and Training department. Development of their team, including ensuring all required training is completed as well as the ongoing training to develop their teams skill set. Processing of timesheets for all staff. Safety Mentor your team to take a proactive approach to HSE related procedures and regularly contribute to health safety and environmental forums, initiatives and consultations, including regular toolbox meetings and safety forums and audits; Take an active role in field and off-site safety forums with the client and external stakeholders; Lead field staff and supervisors in a culture of always operating company vehicles and equipment in a safe manner; Conduct inductions, training and seek knowledge from external sources to ensure that operations comply with all Regulatory, company and client safety requirements and pass this knowledge to your field staff; Ensure incidents are identified and reported as soon as possible, contribute as part of an investigation team, and action recommendations and controls as required; and Assist external auditors for ISO accreditations when required. Data Constantly monitor data from field teams to ensure accurate, complete and on time data collection and delivery. Mentor field operators and supervisors to fix errors and constantly improve deliverables from the field; Responsible for supervising the effective calibration of all equipment before, during and post deployment, as well as reporting this status internally. Identify poor calibrations and suggest new values; Foster a collaborative approach to managing data issues and improving system with the data department and Field Staff; Review data issues from the field and action appropriate responses in collaboration with the data team, client and other stakeholders. Troubleshooting Mentor, lead and supervise field staff in safely trouble shooting issues and assist them with applying solutions to those issues; Action issues possible improvements in field operations and generate and apply solutions; and Review and action all equipment faults and weekly vehicle inspections, ensuring that repairs are completed in a timely manner. Client Care Act as the lead contact with the client; Liaising with clients to determine requirements for service quality and supply feedback to Management, and work with both groups to deliver these outcomes; Ensure all training, vehicles, administration, registers and quality standards are compliant with Company procedures, policies and client expectations; Review employee logistics and confirm site access, accommodation and rostering; Regularly meet with clients both in field and in office, including chairing regular update meetings; and Improving cash flow by optimising the invoicing process Building up relationship with the client Coordination with the Sales team to action client’s request, changes in agreements, usage, required reports. Cross sales of new services while interaction with existing clients. Completing invoicing and ensuring accurate and on time invoicing for all clients. Specific Knowledge Advanced knowledge in the relevant tools, including their calibration and operation; Advanced skills in software associated with the equipment in use in their area; Able to carry out advanced maintenance and repairs on equipment in use in their area; Ability to organize the logistics to mobilize equipment to a project using the company and client systems in place to ensure equipment arrives on time and compliant, and report on the success of this to higher management; Comple date field operations and supervisory roles unsupervised when necessary – i.e. carry out the work of the staff under their supervision; Manage stock control and equipment movements in and out of the field; and Test and tagging of portable equipment and fire extinguishers as required with supervisors’ support.
