About this role Quality Support Officer – 6 Month Fixed Term Contract Who we are Take a seat at Freedom, a company that's been shaping Australian homes for over 40 years. We're passionate about creating beautiful spaces and equally passionate about the people behind them. At Freedom, our Quality team plays an important role in ensuring our customers receive products and service that meet the highest standards. This is a hands-on, fast-paced role where no two days look the same, ideal for someone who enjoys problem-solving, administration and working collaboratively across multiple teams. This is an opportunity to join a supportive and dynamic environment where your attention to detail, organisation skills and customer-first mindset will make a genuine impact. This is a full-time 6-month fixed term contract based at our Kings Park Distribution Centre, working within a collaborative and supportive team environment. Why You'll Like Working Here We've been certified a Great Place to Work in 2024, 2025 and 2026, reflecting our commitment to a supportive, inclusive and engaging workplace. You'll enjoy: 25% staff discount across all Freedom products including sales prices A collaborative and supportive team culture Exposure to a broad range of business functions across retail, customer care and distribution A modern and fast-paced working environment Opportunities to learn and build valuable experience within a well-known Australian retail brand What You'll Be Working On As a Quality Support Officer, you'll support the wider Quality team across administration, reporting, customer resolutions and product quality processes. Your responsibilities will include: Supporting store requests, customer enquiries and transfer orders Coordinating spare parts administration and tracking case updates Assisting with reporting functions and reviewing information received from third parties Liaising with technicians and internal stakeholders regarding customer cases Supporting Quality Control administration and data reporting Assisting with product quality projects and database updates Providing administrative support to the wider Quality team as required Experience that would suit the role Strong organisational skills with high attention to detail Intermediate to advanced Microsoft Office skills, particularly Excel Ability to manage competing priorities in a fast-paced environment Strong communication and stakeholder management skills A proactive and solutions-focused approach Experience within retail, furniture, warehousing or customer support environments will be highly regarded Understanding of Australian Consumer Law or product quality processes is advantageous How to Apply We're excited to grow our team and would love to learn more about you. Click the apply button and submit your application along with your resume to take the first step in joining Freedom. Have a voice, make an impact, and find your seat at Freedom.
