Gurit is a global leader in advanced composite materials, with our Luscombe office servicing customers across the APAC region. We supply a broad range of products and solutions to the marine and industrial sectors. We’re looking for a Customer Service Representative to join our team and play a key role in delivering responsive, reliable support to our customers. About the role You’ll be the first point of contact for customer enquiries, managing orders, coordinating with internal teams, and ensuring a smooth and positive customer experience from start to finish. You’ll also develop a strong understanding of our products, confidently sharing information and applying your knowledge to support customer needs. Key responsibilities Manage customer enquiries via phone and email Process orders, credits and track deliveries Coordinate with sales, logistics, and production teams Maintain accurate customer records and documentation Learn and retain product knowledge to provide accurate information and support Build strong, professional relationships with customers About you Previous customer service experience Strong communication and organizational skills Ability to learn, retain, and apply product knowledge High attention to detail and problem-solving ability Comfortable working in a fast-paced environment Experience with ERP systems What we offer Supportive team environment Opportunity to grow within a global company Stable, full-time role
