Service Coordinator – Quality and Safeguarding About Humdrum Hey! We're a unique, grassroots Perth-based digital NDIS Service Provider on a mission to combat boredom and isolation for our community. We're on the lookout for a thoughtful, sharp Service Coordinator to join our team and take the lead on quality and safeguarding. You'll bring care, efficiency, experience and good judgement to help us keep participants safe, keep our service improving, and keep our paperwork the kind of tidy that makes auditors smile. We are tech positive and have built our own software, client management system and billing systems. This is a chance to be part of something special. You'll contribute to Humdrum's continued growth and success, and you'll have the chance to make a real difference in people's lives. Both through the work you do directly with participants, and through the systems you improve behind the scenes. We're a vibrant and supportive workplace with a commitment to diversity and inclusion. We offer employees a variety of opportunities for personal development and skill refinement. So come join Humdrum and let's make something awesome together, Unboringly! If you're excited to be part of a team that's making a real difference in the world and your Venn diagram is made up of one fully overlapping circle where compliance, compassion, efficiency and pragmatism meet to form a whole circle , then we encourage you to apply! If automation and using tech to make your job more efficient feels scary and you think that quality and safeguarding must be made up of 3 layers of managers with inflated wages who sign off on paperwork, maybe don’t apply. Here's what you'll be spending your days doing Coordinating incident management, safeguarding and compliance tasks and documentation Writing progress reports and incident reports Co-designing risk management plans directly with participants, and attending multidisciplinary meetings. Implementing service improvements that make a real difference to the people we support and to our internal team. Being the first point of contact for phone and email enquiries Running intake and onboarding for new participants Maintaining records in our internal software (tidily, accurately, on time) Managing the participant journey from first enquiry through onboarding and ongoing relationship Monitoring satisfaction and handling complaints with empathy and good follow-through Some parts of the tasks above will be done as direct service delivery with NDIS participants. Preferably the following factors resonate with your experience, but character goes a long way You have a strong quality, risk & safeguarding mindset, and the get things done capacity to match it NDIS experience is a really strong bonus You're comfortable writing clearly and kindly about hard things: incidents, complaints, risks, and plans to fix them You're excited by change and love making things better than how you found them You have a strategic mindset, and you can both see the bigger picture and roll up your sleeves to get the job done You're comfortable getting things done even when things are uncertain and changing You have a positive and creative perspective on being alive You have strong digital skills, meaning you can use computers to solve logical problems and to create stuff You'll also need (or be able to get before you start) an NDIS Worker Screening Check, Working with Children Check, National Police Clearance, current WA driver's licence, and the NDIS Worker Orientation Module. What will you get? 12 month, full-time (or 0.8 FTE) contract, with intention to extend to permanent 4 weeks of annual leave Competitive remuneration Opportunity to work in a self-managing environment A vibrant, eclectic, accessibility-minded office space in Fremantle, with end of trip facilities Unlimited access to a brilliant coffee machine, tea selection, and all the types of milk you can imagine Real input in improving our practises and methods When you do apply, please answer these questions: -What is your relevant experience in incident reporting, quality and safeguarding work and NDIS in general? -What is your salary expectation? -Which prompts did you give to your AI agent to help you write your application? (Don’t worry, we don’t mind). -We combat isolation and boredom for those who give and receive support. What's your preferred method when combatting isolation and boredom? Non-skill based Requirements: Working with children check or willingness to obtain one Current national police check or willingness to obtain one NDIS worker screening check or willingness to obtain one Driver's licence and access to vehicle
