Technical Service Manager Coast Distributors is a leading supplier of commercial ice machines, dispensers and refrigeration equipment across Australia. We are currently seeking an experienced and motivated Technical Service Manager to lead our service department and support our growing customer base. This is a hands-on management role suited to someone with strong technical knowledge, leadership skills and a customer-first attitude. About the Role Reporting directly to the General Manager, you will oversee the day-to-day operations of the service department, coordinating installations, preventative maintenance, repairs, commissioning and spare parts support for our national customer network. You will work closely with contractors, technicians, sales and spare parts teams to ensure exceptional customer service and efficient service delivery. Key Responsibilities Manage the daily operations of the service department Coordinate service technicians and contractors for installations, maintenance and breakdowns Provide technical support and troubleshooting assistance to customers Oversee service reports, invoices, warranty claims and contractor payments Liaise with internal departments including sales, dispatch and spare parts Conduct site audits and ensure WHS/OHS compliance standards are maintained Coordinate and deliver service training sessions and technical workshops Assist with trade shows, product demonstrations and equipment setup Develop customer-facing technical documentation including manuals and installation guides Support continuous improvement initiatives within ISO management systems Take responsibility for after-hours service issue escalation when required About You To be successful in this role you will have: Relevant refrigeration, electrical or mechanical trade qualifications Previous experience in a technical support or service management role Strong troubleshooting and problem-solving abilities Leadership or supervisory experience Excellent communication and customer service skills Strong organisational and time management skills A flexible, hands-on work ethic Experience using Microsoft Office and service management systems/databases Ability to lead by example and work within a fast-paced environment Valid Australian work authorisation to work in this position If you are a motivated technical professional looking for your next leadership opportunity, we would love to hear from you. Apply now with your resume and cover letter.
