About SOL Elements Nestled in the heart of Tamborine Mountain, SOL Elements Bathhouse offers a transformative sanctuary where ancient elemental healing traditions meet modern wellness. Every experience is a sensory journey, deeply immersed in nature. At SOL, we believe: Wellness isn’t just something we practice - it’s who we are. We embody and celebrate collaboration, care, and shared purpose. SOL is more than just a space - it’s a feeling, flowing through our people and our community, creating an atmosphere of connection, elevation, and quiet magic. As our brand continues to grow, we’re looking for an experienced Spa Operations Manager to strengthen daily delivery - elevating service standards, team capability, and the end-to-end guest journey across our bathhouse and spa. About the Role Reporting directly to the Founders, the Spa Operations Manager is responsible for the day-to-day operational excellence of SOL Elements. Ensuring the bathhouse and spa run smoothly, safely, and to a consistently elevated, five-start standard. This is a hands-on leadership role for someone who thrives on being present - coaching teams, refining service delivery, and building practical systems that support a calm, seamless guest journey. You will bring structure to daily operations: clear SOPs, rosters, training, quality control, and service rituals - making sure standards are lived in practice, not just documented. Working closely with the Founders, you will help translate brand vision into operational delivery across the bathhouse, spa treatments, memberships, retail, and every guest touchpoint. This role is highly accountable and spans: Daily spa and bathhouse operations Guest experience and service standards Team leadership, rostering, and training Bookings and revenue optimisation (capacity planning, yield, memberships, and add-ons) Operational systems and SOPs Compliance, hygiene, and safety Financial performance and reporting Asset management, development and maintenance What You Will Be Doing Run Daily Operations Oversee day-to-day operations across the bathhouse and spa to ensure smooth, calm service flow Create and manage rosters aligned to demand Own operational checklists, opening/closing procedures, and incident reporting Monitor key operational KPIs (utilisation, rebooking, add-ons, guest feedback) and take action to improve Optimise Operations Identify cost efficiencies while maintaining a premium, elevated five-star experience Work closely with the Founders to translate vision into operational execution Support Brand Execution Partner closely with the Creative Director to execute marketing strategies and campaigns Translate brand vision into tangible guest touchpoints Ensure alignment between marketing, operations, and customer experience Coordinate timing and capacity to protect the guest experience Elevate the Guest Experience Champion a refined, detail-driven service culture across all areas of the business Continuously refine the end-to-end guest journey, from arrival through to post-visit engagement Lead service recovery when issues arise - calmly resolving concerns and protecting the SOL standard Use guest feedback and team observations to coach improvements and prevent repeat issues Oversee Development & Maintenance Manage ongoing maintenance and presentation of all facilities to a five-star standard Oversee relationships with trades, contractors, and specialist service providers Coordinate repairs, upgrades, and preventative maintenance across all assets Ensure infrastructure, plant equipment, and wet areas operate safely and efficiently Work alongside the Founders on future development, design refinement, and expansion projects Optimise Bookings, Stock & Service Delivery Oversee bookings flow, capacity planning, and smooth handover between experiences Manage products and consumable stock levels Work with the team to improve retail performance through coaching, product knowledge, and guest education Drive Performance and Revenue Identify and execute opportunities for revenue growth across existing and new offerings Support membership growth by ensuring consistent delivery and team understanding Support expansion planning for future SOL locations Governance & Compliance Ensure compliance across health, safety, and operational regulations Maintain clear records: incidents, maintenance issues, cleaning logs, and training completion About You You are an operationally strong, service-led leader who understands what it takes to deliver a calm, elevated, five-star spa and bathhouse experience - consistently, even when it’s busy. You don’t just talk standards. You implement them. You create clarity for teams, enjoy training and coaching, and you notice the details that shape the whole guest experience. You are passionate about wellness and hospitality and are deeply committed to being part of an exceptional team that genuinely cares - for each other and for every client who walks through the door. You bring: Proven experience as a Spa Operations Manager / Spa Manager / Assistant Spa Manager (or similar) in a premium spa, bathhouse, resort or wellness environment A strong understanding of elevated five-star service standards and guest experience design Confidence with rostering, day-to-day floor leadership, and performance coaching Experience implementing SOPs, training programs, and quality control Comfort with booking systems, capacity management, and operational reporting Solid operational admin skills: stock control, ordering, budgeting, supplier coordination Experience overseeing facilities, maintenance, or property operations Confidence managing trades, contractors, and capital works or upgrades Strong leadership capability with the ability to align, inspire, and elevate teams Strong hygiene/WHS mindset, including safe practices throughout bathhouse You are decisive, accountable, and detail-oriented. You care about the small things because you know they define the whole. Why Join SOL SOL is not just a business. It is a shift toward a more connected, elevated way of living. As Spa Operations Manager, you will play a pivotal role in elevating the SOL standard Work directly with the Founders and Creative Director to shape strategy and execution Lead a category-defining wellness brand at a critical stage of expansion Set and uphold the benchmark for an elevated five-star experience Drive new concepts, experiences, and future locations Be part of a team that genuinely cares, supports one another, and takes pride in what they create together How to Apply Submit your resume and a cover letter outlining your experience and why you feel aligned with SOL.
