Job Description A little bit about this great opportunity! We are currently searching for an experienced, enthusiastic and people-centric Front Office Duty Manager to join the progressive hotel team at Pullman & Mercure Melbourne Albert Park. Collaboratively working under the direction of the Assistant Front Office Manager and Rooms Division Manager, you will be responsible for duties that include: Lead the supervision, support and training of front office professionals ensuring our guest experience is at the forefront at all times. Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement. Assist with the management of the team including training and development, ensuring the team’s success. Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity Lead by example when attending to guest requests. Be proactive and resourceful. Responsibility for the health and safety of all patrons, guests and staff members. Implement initiatives to enhance team engagement, productivity, and service quality. Promote and actively enroll guests in the Accor Live Limitless Loyalty Program. Collaborate with other departments (eg F&B, Housekeeping, Reservations, Sales, Marketing, Kitchen) to ensure smooth daily operations and a seamless guest experience.
