Medical Receptionist – Specialist Plastic Surgeon Location: Brisbane: Auchenflower|Milton | Full-time role We’re growing – and we’re looking for a detail-driven, warm, and highly organised Medical Receptionist to grow with our friendly team. This role is ideal for an experienced medical receptionist who enjoys working in a specialist environment and delivering high-quality patient care. We work side-by-side with specialist plastic surgeons and nurses to deliver care with empathy, integrity, and clinical excellence. Guided by Meliora —the pursuit of ever better care—we strive to create exceptional, patient-centred experiences delivered with compassion, precision, and professionalism. What You’ll Be Doing Creating a calm, welcoming, and reassuring experience for patients across all interactions, particularly over the phone Exceptional verbal and written communication Maintaining appointment schedules in line with the clinic booking template Scheduling and coordinating patient appointments Managing and maintaining patient records and files, ensuring documents are prepared and complete ahead of appointments or surgery Accurate data entry with a high awareness of privacy and confidentiality Assisting the team with preparation of patient and doctor correspondence Processing consultation billing Liaising with patients, medical practices and other healthcare providers as required eg GP clinics, dermatology clinic and anaesthetists rooms Supporting general administrative duties such as ordering supplies Maintaining a welcoming and well presented reception lounge Supporting the day-to-day operations of the clinic by undertaking additional duties as directed by the Practice Manager Going above and beyond to deliver an exceptional patient experience Who You Are 2–3 years of experience in a general or specialist surgical or private healthcare setting Warm, confident, and professional communication style—both over the phone and in person, with a natural ability to build rapport and put patients at ease Exceptionally organised and detail-oriented Tech-savvy—comfortable using electronic medical records (Xestro ideally) and the Google Workspace platform Professional, calm, and adaptable under pressure Proactive, collaborative and solution-focused team player You maintain a polished, professional appearance Committed to creating an exceptional patient experience Aligned with our MELIORA values—striving for ever better care Must be an Australian citizen with appropriate work eligibility What We Offer A kind, respectful, and professional team culture Work that is purposeful and patient-centred Option of an accrued day off (9 day fortnight or 1 ADO per month) for full time employees Ongoing professional development and regular team meeting and training schedule Career progression with a pathways to patient coordinator role for the appropriate candidate How To Apply: Please apply by submitting your CV plus cover letter along with a short 2 minute video (optional). All enquiries to practicemanager@arplasticsurgery.com.au or 07 38703960.
