WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist. Recovery & Support Administrator $75,954.00 per annum superannuation Full time, fixed term opportunity (until 26/02/2027) Wadawurrung/Geelong based role (hybrid work from home - 3 days a week in office) About the opportunity The Claims and Recovery Support Division ("CaRS") is focused on supporting the recovery and return to work of injured workers. This is achieved through adopting a contemporary approach to claims management and person centered planning, to support injured workers in maximising their social and economic participation. CaRS is transforming how support and services are delivered to injured workers to improve outcomes achieved and help shape the future Recovery Service Model for the Victorian Workers Compensation scheme. Whilst the Recovery and Support Administrator is a member of the CaRS Division and provides a diverse range of administrative support in a hybrid capacity, the key focus for this position will be to support our Access to Information (ATI) requests as outlined in the accountabilities section below. Key accountabilities Utilising sound judgment and decision-making within prescribed delegations to support the downloading and review process for ATIs in accordance with Section 9 of the Workplace Injury Rehabilitation and Compensation (WIRC) Act Perform a range of high-quality administrative tasks associated with managing a claim and supporting business goals, across the Claims and Recovery Support Division. Exercise judgement by identifying risks that could impact task completion and escalating appropriately Utilise a claims management system and other systems to enable effective sourcing and accurate storing of information. Engage in continuous improvement initiatives, pinpointing systemic issues and recommending enhancements to administrative support processes. Please ensure you review the Position Description here for additional information on accountabilities for this role. About you You will have a strong attention to detail in addition to excellent communication, interpersonal and customer service skills. Your strengths will also include your attention to detail, time management and flexibility. You will also have the ability to work autonomously as well as effectively within a team environment. Additionally, you will possess the following skills and experience: Ability to interpret and apply relevant legislation, including but not limited to: Workplace Injury Rehabilitation and Compensation Act 2013 (Vic) (WIRC Act) Privacy Act and associated principles Ability to work in a fast-paced environment, maintain high standards of integrity and confidentiality Strong IT skills including use of common Office software and an ability to learn less common document management and IT systems A proactive approach with the capacity to prioritize tasks that align with strategic goals. Working knowledge of insurance and medical terminology (desirable) Ability to use Salesforce, Novus, Tempus and ACCtion systems (desirable) Working with us At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community. We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders. What's next? Applications close 11:00pm, Tuesday 2nd June 2026 . Click the link to apply, and join us in making a difference to Victorian lives. Only applications submitted via the WorkSafe Careers website will be considered. Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process. Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency. Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage. To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research. For further enquiries please contact Talent Acquisition Specialist David Heaney via email worksafe.vic.gov.au
