Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked 196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit www.lenovo.com and read about the latest news via our StoryHub . Description and Requirements Job Responsibilities： 1. AI Application Strategy and Implementation · Lead the development of AI functionalities for Vantage, design intelligent service scenarios based on Agentic AI, and enhance user interaction efficiency and service experience. · Collaborate with related teams to formulate AI application implementation plans, ensure deep integration of AI models with business processes, and promote the implementation and optimization of AI functionalities in customer service and main domains. 2. Operation and Optimization of eService · Oversee the full-life cycle management of eService, analyze customer behavior with AI data, formulate targeted operation strategies, and improve traffic, conversion rate, and customer retention rate. · Monitor the performance of AI services on Vantage, regularly analyze service data, propose optimization suggestions, and ensure service stability and user satisfaction. 3. Design of AI-Driven Customer Service Solutions · Tap into customer needs, design and promote customer solutions based on AI technology. · Collaborate with the related team, use AI tools to optimize process, provide data support and strategic guidance, and achieve performance goals. Job Requirements： 1. Possess professional knowledge and practical experience in AI technology, familiar with Agentic AI related technologies and application scenarios. 2. Have rich experience in eService operation and management, and be proficient in using AI data to analyze customer behavior and formulate operation strategies. 3. Good at cross-team collaboration, able to effectively communicate and cooperate with related teams to promote the implementation of AI projects and service optimization. 4. Have strong ability in needs analysis and solution design, and be able to design targeted AI-driven customer service solutions according to customer needs. Additional Locations : China China Go back Apply If you require an accommodation to complete this application, please contact ability@lenovo.com
