Agency Department of Corporate and Digital Work unit Agency Business Systems – Human and Shared Development Services Job title Manager - Application Support Designation Senior Administrative Officer 1 Job type Full time Duration Fixed to 14/11/2026 Salary $132,408 - $147,919 Location Darwin Position number 28281 RTF 347032 Closing 13/05/2026 Contact officer Trevor Kennedy, Director on 0499 825 or email_hidden About the agency https://dcdd.nt.gov.au/ Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=347032 APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website. Primary objective The Manager Applications provides strategic leadership, specialist advice and operational management of the teams who are responsible for the day to day management of client agencies information systems used across the NT and is responsible for ensuring the range of critical information systems and associated system components operate smoothly and without interruption to support agency needs. Key duties and responsibilities 1. Provide support and advice to the senior management team and contribute to the strategic direction in the provision of digital application support services for current and emerging systems implemented within the NT. 2. Provide advice to, and liaise with, a range of stakeholders in relation to the system design and capability. 3. Constructively lead and effectively manage digital application support team/s, with focus on provision of timely and high quality service provision to business units and relevant information system users. 4. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour; 5. Mentor, manage, monitor and co-ordinate individual staff and multiple teams workloads; identify where process improvements and efficiencies can be achieved and implement accordingly. 6. Ensure adherence to relevant governance frameworks, and compliance with legislation and enforceable standards applicable in the use of digital records Selection criteria Essential 1. Demonstrate broad, high-level leadership and resource management skills with proven experience in constructively leading, managing and motivating a team in a high pressure and complex and changing environment. 2. Demonstrated well-developed critical thinking, analytical, research and interpretive skills and expertise, with demonstrated capacity to evaluate associated benefits and develop strategies to mitigate/manage risks. 3. Proven effective time management skills and the ability to organise and prioritise workloads to ensure that deadlines are met and the supply of information to management and business units is professional, timely and accurate. 4. Highly developed interpersonal, collaborative, negotiation and conflict resolution skills with the ability to influence and communicate effectively with senior management, staff and people of diverse cultures. 5. High level written communication skills with proven ability to develop complex reports, submissions and documentation. 6. Knowledge of information privacy principles, and proven experience in discretion, tact and maturity to deal with confidential and sensitive information and situations. 7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, respectful and innovative. Desirable 1. Degree level tertiary qualification in a relevant discipline, e.g., Information Communication Technology, business administration. 2. Relevant ITIL (Information Technology Infrastructure Library) qualification. 3. Relevant knowledge and experience in the disciplines of health, child protection, youth justice, housing services or education. Further information The recommend applicant will be required to undergo a criminal history check and have a Working with Children Clearance or ability to obtain one prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
