Customer Experience and Strategy Position No: 00033867 Salary/Level: Level 6, $120,457 - $132,753 pa, PSCSAA 2024 1x Full-Time or Part-Time, Permanent position available Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Fiza Safarudin on (08) 6551 10or via email at dohw.wa.gov.au. You can also reach us through the National Relay Service . When you join us, you can enjoy a variety of benefits, including: flexible work options, including working from home up to 2 days per week professional development, training, and on-the-job learning to advance your career generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people modern workspaces, where you choose your workspace that assists you to do your best work access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work corporate discounts with selected health insurance providers and access to wellness programs Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging. About The Role: This role supports the delivery of strategic planning and initiatives and corporate policy governance activities across the Department. Working closely with key stakeholders, the role provides strategic advice, drives continuous improvement and contributes to shaping the Department’s future direction and organisational priorities. About You: You are a strategic thinker who enjoys solving complex problems and turning ideas into practical outcomes. Your experience in strategic planning and governance enables you to succesfully deliver initiatives and organisational priorities. You thrive in fast-paced environments, build strong relationships with ease and bring a collaborative, customer-focused approach to your work. With strong analytical, communication and organisational skills, you can confidently work across multiple priorities while influencing and engaging stakeholders at all levels. Most importantly, you are motivated by meaningful work that contributes to better outcomes for the community and the public sector. The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn. How to Apply: If you think you have what it takes to be a part of our dynamic and forward-thinking team, please click the “APPLY FOR THIS JOB” button and you will be redirected to WA Government Jobs and follow the advertising instructions. If not directed straight to the position, please key the position number into the web search box. Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications. Further Job Related Information: Please contact Fiza Safarudin on (08) 6551 10for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application). To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships. If you are unable to view or download these documents, please contact us by calling (08) 6557 81(select option 1) or email dohw.wa.gov.au, quoting the reference number VCID03360 for support. Currently there is one (1) permanent full-time or part-time position available for filling. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency. Closing Date: Tuesday 2 June 2026 at 4:00pm (AWST)
