Job Description An exceptional opportunity is available for a passionate and experienced hospitality professional to lead the operations and guest experience of our prestigious Club Sofitel Lounge on a parental leave contract. This role is ideally suited to a service-driven leader who thrives in a luxury environment and is committed to delivering memorable, personalised experiences for our most valued guests. As the Guest Service Manager - Club Sofitel, you will oversee the daily operations of the lounge, leading a high-performing team to deliver premium food and beverage experiences while maintaining the highest standards of luxury hospitality. Combining expertise across Rooms Division and Food & Beverage, you will play a pivotal role in creating a seamless and elevated guest journey. Key Responsibilities Lead and inspire the Club Sofitel Lounge team to deliver exceptional service standards and personalised guest experiences Oversee all aspects of lounge operations, ensuring the highest levels of presentation, service excellence, and guest satisfaction Drive premium Food & Beverage offerings tailored to our loyal and distinguished guests Establish operational standards, performance expectations, and service metrics to ensure continuous excellence Foster a positive, collaborative, and high-performing team culture Monitor and drive departmental profitability while maintaining uncompromising quality standards Develop, implement, and uphold strategies, policies, and standard operating procedures to optimise operational efficiency Effectively manage guest feedback and conflict resolution to ensure outstanding service outcomes
