This is a Application Analyst role with Anglicare Sydney based in Macquarie Park, NSW, AU Anglicare Sydney Role Seniority - mid level More about the Application Analyst role at Anglicare Sydney Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. As our Application Analyst , you’ll play a critical role in supporting and enhancing the applications that enable our people to deliver vital services to the community. You’ll be welcomed into a compassionate, respectful and purpose‑driven community where we don’t just talk about values – we live them. Your opportunity Reporting into the Enterprise Applications and Platforms Manager, this role supports the day‑to‑day performance, stability and continuous improvement of business‑critical applications across Anglicare. With integrity and a service‑focused mindset, you will: Provide level 2/3 support for enterprise applications, ensuring availability, performance and reliability Investigate, diagnose and resolve application incidents and problems in line with agreed service levels Work closely with vendors and internal teams to manage upgrades, patches and enhancements Translate business requirements into functional solutions and configuration changes Support application lifecycle activities including testing, deployment and documentation Contribute to continuous improvement initiatives to enhance system usability and efficiency Ensure applications are supported in line with Anglicare’s governance, security and ways of working What you’ll bring You’re a collaborative and technically capable Application Analyst who enjoys working closely with the business to deliver reliable, user‑focused systems. You will also need: Demonstrated experience in an Application Analyst or similar application support role Strong experience providing level 2/3 application support within a complex environment Experience working with third‑party vendors and managed service providers Sound understanding of application lifecycle management and change processes Ability to communicate effectively with both technical and non‑technical stakeholders Strong problem‑solving skills with a customer‑focused approach Experience in not‑for‑profit, health, community or purpose‑led organisations is highly regarded ITIL certified is highly desirable Why Anglicare? We provide meaningful opportunities and choice – for the individuals and communities we support, and for the people who make it happen. At Anglicare, you’ll enjoy the security, stability and opportunities of a well‑established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds and be supported to deepen your expertise and shape a rewarding career. On top of that, you’ll enjoy: Flexible work options to get the most out of work and life Pay less tax and increase your take‑home pay with not‑for‑profit salary packaging (up to $15,900 tax‑free) Additional salary packaging benefits for meals and entertainment (up to $2,650 tax‑free) Ongoing professional development and leadership training Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport with access to 800 gyms for you and your family Are you ready for a career that means more? To apply for this role, please click the Apply button. All applicants will receive a response. Anglicare is as wonderfully diverse as the communities we support. While guided by Christian‑based values, our team includes people of all faiths and backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: May 17, 2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Anglicare Sydney team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing support Investigating incidents ⬆️ Managing upgrades Key Strengths ️ Application support Problem-solving Communication ITIL certification Vendor management Application lifecycle management A Final Note: This is a role with Anglicare Sydney not with Hatch.
