This is a Senior Manager Customer Data & Enablement role with Transport NSW based in Macquarie Park, NSW, AU Transport NSW Role Seniority - senior More about the Senior Manager Customer Data & Enablement role at Transport NSW You’re curious and open to learning and finding new ways of doing things. You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see. In this role, you'll: Lead the design and delivery of data enablement solutions that make customer and mobility data accessible, secure and easy to use across the organisation. You’ll drive the adoption of modern data enablement patterns, ensuring data is available to support analytics, digital services and informed decision-making while maintaining strong governance and data quality standards. You’ll oversee the development and optimisation of interfaces and integration frameworks, including APIs and scalable data products, enabling business teams to confidently access trusted data when they need it. Working closely with engineering, architecture and analytics teams, you’ll ensure data enablement solutions are aligned to enterprise standards and support a consistent, integrated approach to data democratisation. Leading a team of data specialists, you’ll champion a culture of collaboration, innovation and continuous improvement, helping to modernise data capabilities and strengthen the organisation’s ability to deliver value from its data assets. Your leadership will play an important role in enabling reliable, secure and scalable access to data across the broader Transport for NSW environment. For more information on this position and business unit, view the role description and information pack. About you You’re an experienced data or technology leader with a strong background designing and delivering data integration or enablement solutions in complex environments. You bring practical expertise in cloud-based data platforms, system integration and automated data pipelines, along with a solid understanding of data governance and security requirements, with a strong focus on making data solutions available and performing according to business needs. You’re comfortable working across multidisciplinary teams and navigating complex stakeholder environments where priorities and requirements may evolve in an agile oriented environment. Your ability to balance innovation with governance enables you to deliver modern, scalable solutions while maintaining reliability and compliance with enterprise standards. You’re also a capable people leader who builds team capability and promotes a collaborative and outcomes-focused culture. With a strong focus on usability, performance and continuous improvement, you help ensure data is accessible, trusted and able to support better business and customer outcomes. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday, 20th May 2026. For more information about this role, please contact DAWN.GRUNDY@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW LI-Hybrid Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Transport NSW team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading data enablement solutions Overseeing data integration frameworks Championing a collaborative culture Key Strengths Data integration expertise ☁️ Cloud-based data platforms Leadership and collaboration Data governance knowledge ⚡ Agile methodology User experience focus A Final Note: This is a role with Transport NSW not with Hatch.
