This is a Senior Case Manager role with The Salvation Army Australia based in Stafford, QLD, AU The Salvation Army Australia Role Seniority - senior More about the Senior Case Manager role at The Salvation Army Australia Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Senior Case Manager – Homelessness Services (QLD) SCHADS Crisis L3.1 / Full‑Time | Permanent | Location: Redcliffe QLD Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. The role: Step into a leadership role that drives real change. As our Senior Case Manager, you’ll be the backbone of our Supported Accommodation and Support Hub teams—guiding practice, strengthening partnerships, and ensuring people experiencing homelessness receive the highest standard of care. What You’ll Do You’ll be the Team Leader’s right hand—driving consistency, quality and impact across our homelessness services. Your leadership will shape frontline practice, lift team capability and make a tangible difference for people seeking safety, stability and a fresh start. Key Responsibilities Champion consistent, high‑quality service delivery aligned with national homelessness care standards. Support the Team Leader to roll out new processes, projects and partnerships across the region. Provide day‑to‑day supervision of Administration staff and oversee case notes and data quality. Lead practice development through case reviews, reflective discussions and problem‑solving with case managers. Deliver case management support when required, using TSA’s evidence‑based models and frameworks. Conduct comprehensive assessments of needs, risks and vulnerabilities from intake through to exit. Help individuals access services, build community connections and advocate on their behalf when needed. Monitor progress against case plans and adjust strategies to ensure goals remain achievable and relevant. Maintain accurate, timely records in line with TSA standards and systems. Identify risks to clients, staff or the organisation and escalate promptly. Spot service gaps and recommend improvements to strengthen outcomes. What You Bring Degree in social work, welfare, community development or a related field (preferred). Strong sector knowledge and frontline experience in homelessness or community services. QLD Working with Children Check. Current driver’s licence. First Aid Certificate. What we offer: The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. About us : The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply: Join a compassionate, mission-driven team making a real difference in the lives of those experiencing homelessness. Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Salvation Army Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Championing consistent, high-quality service delivery Supporting the Team Leader Providing day-to-day supervision of Administration staff Key Strengths Degree in social work, welfare, community development or a related field Strong sector knowledge and frontline experience in homelessness or community services ️ QLD Working with Children Check Current driver’s licence ⛑️ First Aid Certificate A Final Note: This is a role with The Salvation Army Australia not with Hatch.
