This is a Service Manager role with UnitingCare Queensland based in Brisbane, QLD, AU UnitingCare Queensland Role Seniority - mid level More about the Service Manager role at UnitingCare Queensland Service Leader | Lifeline Crisis Support | Queensland Employment Term: Permanent full-time Location: Can be based in any of the following regions Cairns, Townsville, Wide Bay Burnett, Rockhampton, Sunshine Coast, Ipswich, Brisbane and Gold Coast Remuneration: $110k Super NFP salary packaging of up to $15,900 & $2,650 for meals & entertainment Make a meaningful difference with UnitingCare Queensland At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. As a Service Leader , you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together! Your part in our UnitingCare team We are seeking a Service Leader to manage the operational and business administration function of the Lifeline Crisis Support service and provide professional leadership to Lifeline Crisis Support employees, with emphasis on delivery of high quality, best practice service delivery and strong engagement of Crisis Supporters. This role is required to work collaboratively with its team and the other Centre Service Leaders to drive maximum benefit for help seekers accessing Lifeline service In addition, you will: Lead and manage all aspects of the Service to ensure that goals and objectives are met as required and within prescribed time frames and parameters. Work within relevant practice and quality frameworks and risk management plans and identify and inform management of current or potential risks that may impact on service delivery, the operations of the organisation and in particular, the safety of clients and employees. Provide professional leadership to Crisis Support employees through participative supervision, professional development and performance management with service excellence for our clients as a continued priority. Maintain a proactive focus on service recruitment and use the state-wide Training Schedule to plan training to meet student and service needs. Assess students in Lifeline accredited training where qualified to do so. Coordinate and facilitate recruitment of volunteer crisis supporters and rostering activities as required. Evaluate recruitment and learning activities, report on outcomes and utilise data to inform planning. What makes a difference for us? Tertiary Qualification in a relevant field (e.g., Social Work, Psychology or Social Science) as required by relevant service contract/s Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard Experience working in crisis support Current drivers licence Positive Blue Card Willingness to undergo a Criminal History check Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found. What makes a difference for you? Flexible work arrangements to support work-life balance NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunities to challenge yourself, grow and make a meaningful difference A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others We’d love you to be part of our UnitingCare family Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme Diversity & Inclusion Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the UnitingCare Queensland team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing service operations Ensuring quality and safety Providing leadership Key Strengths Crisis support experience Leadership skills ⚠️ Risk management Tertiary qualification Volunteer coordination Training assessment A Final Note: This is a role with UnitingCare Queensland not with Hatch.
