This is a Customer Support Officer role with TheirCare Pty Ltd based in Glen Iris, VIC, AU TheirCare Pty Ltd Role Seniority - junior, mid level More about the Customer Support Officer role at TheirCare Pty Ltd Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families. We're on the lookout for a new Customer Support Officer to join our team at our Head Office in Glen Iris. About the Role This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported. Your day-to-day will be a mix of: Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach. Handling everything from bookings and account administration to billing inquiries. Supporting business operations with administrative reporting and other ad-hoc duties. We have a variety of casual and permanent opportunities available, with flexible shifts between 6:30am and 9:00pm (AEDT), so you can find a schedule that fits your lifestyle. The role is Monday to Friday, located at our Head Office, which is conveniently close to Tooronga Train Station and offers free parking. About You Do you have a knack for listening and a passion for helping people? We want to hear from you. We’re looking for someone who is: An exceptional communicator with a positive, empathetic, and professional attitude. Highly organised with strong attention to detail. A confident user of computers and various software systems. Able to thrive in a fast-paced environment and work effectively as part of a team. While prior experience in a customer service role is an advantage, we value your attitude and skills above all else. An understanding of outside school hours care operations would be a bonus, but it's not a deal breaker! Why Join Us? At TheirCare, we pride ourselves on our supportive and inclusive team environment. You'll work alongside our experienced and welcoming customer support team, reporting to the General Manager. We are committed to your growth, offering ongoing training, support, and genuine career progression opportunities. If you're ready to take the next step in your customer service career and make a real difference, apply now to join the TheirCare family. We're excited to see what you can bring to our team! TheirCare has an ongoing commitment to ensuring the safety of all children, families and staff involved in our programs. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the TheirCare Pty Ltd team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing phone support Managing bookings and inquiries ️ Supporting business operations Key Strengths ️ Exceptional communication Organisational skills Computer proficiency Customer service experience Understanding of outside school hours care A Final Note: This is a role with TheirCare Pty Ltd not with Hatch.
