This is a Senior Change Advisor role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Change Advisor role at NSW Department of Customer Service Senior Change Advisor Clerk Grade: 09/10 Salary Range: $129,464 - $142,665 super Employment Type: 1xOngoing and 1xTemporary opportunity with possibility of extension. A talent pool may be created for future opportunities Location: Open to metropolitan and regional based applicants. Hybrid working supported Exceptional opportunity to join a team of change management professionals supporting programs and change capability uplift across the NSW Department of Customer Service About the Department of Customer Service About the team The NSW Department of Customer Service (DCS) is seeking an experienced change specialist to join a team providing organisational (people) change management services across the Department. The team operates as a Centre of Excellence for change management within DCS, focusing on both Change Enablement and Delivery. In addition to supporting programs of work across DCS, we manage the change Framework, coordinate Communities of Practice at the organisational and sector level and deliver training, workshops and presentations to build and embed change management capability. Your day-to-day Our team supports a broad portfolio of initiatives, so the specific projects and types of change you will be working on (e.g. structural, technology, policy, behavioural) will depend on current Department priorities and your strengths and experience as a change specialist. As a Senior Change Advisor, you will need to be able to manage a change end-to-end (from strategy through to implementation) including assessing how a change will impact people and partnering with a diverse range of stakeholders. The team provides a supportive environment, with guidance and mentoring provided by a senior change practitioner, and the opportunity to learn and share with other members of the team and the broader change management community in DCS. This role would also suit someone with a strong background in communications and engagement, looking to apply those skills and develop them in a change role. To be successful in this role you will demonstrate: At least three years demonstrated experience in delivering end-to-end change management in a complex organisational environment Experience in developing and implementing change impact and capability assessments, and devising plans to mitigate and address them Experience planning and developing communications collateral and supporting documentation Excellent presentation skills Experience in partnering with project teams to successfully deliver projects and maintain momentum in the delivery of change Ability to build and maintain effective relationships with customers and internal and external stakeholders, including at a senior level Hands on flexible and pragmatic approach Apply online By submitting your resume and brief cover letter (max 1 page) sharing your motivation for applying for this position and your relevant skills and experience. For enquiries regarding this position Please contact Meg Rapley, Advisor Talent Acquisition at meg.rapley@customerservice.nsw.gov.au A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, May 20th, 2026 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚙️ Managing change Supporting initiatives Building relationships Key Strengths Change management ️ Communication skills Stakeholder engagement Project management Training and development Flexibility A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
