Job Description As Head of Claims, this role leads how TAL delivers on its promise for AustralianSuper, ensuring members receive timely, compassionate and dependable support at critical moments in their lives. It shapes a progressive claims strategy that strengthens trust, elevates service excellence and deepens long‑term partnerships. By inspiring high‑performing teams and continuously improving the member experience, the role plays a meaningful part in TAL’s purpose of helping Australians protect what matters most, while supporting sustainable growth for our partners and our business. In this role, you will: Deliver service excellence by consistently meeting and exceeding fund partner claims commitments. Strengthen strategic partnerships by aligning TAL’s claims proposition to fund objectives and expectations. Lead claims strategy evolution to support member outcomes, retention and sustainable growth. Champion customer‑centric delivery through continuous improvement and effective claims governance. Build high‑performing teams by uplifting capability, engagement and leadership across the claims workforce. Safeguard trust and reputation through sound judgement, risk oversight and ethical claims outcomes.
