This is a Principal Advisor (Real-Time Communications) role with Department of Transport and Main Roads based in Brisbane, QLD, AU Department of Transport and Main Roads Role Seniority - senior More about the Principal Advisor (Real-Time Communications) role at Department of Transport and Main Roads Join the Translink Operations Centre (TOC) as the Principal Advisor (Real-Time Communications) and play a vital role in keeping South East Queensland moving. Manage the delivery of timely and accurate service updates across digital channels, including the Translink website, app, and social media platforms. Collaborating closely with the TOC team, you’ll ensure customers are informed of disruptions and delays, empowering them to make confident travel decisions. If you’re passionate about real-time communications and enhancing customer experiences, this is your opportunity to make a difference. The Translink Operations Centre (TOC) ensures the smooth operation of South East Queensland's public transport network, monitoring performance and service connectivity 7 days a week. With a focus on peak periods and major events, the TOC uses real-time systems, data analysis, and on-the-ground intelligence to quickly identify and assess service disruptions. Working closely with delivery partners, the team coordinates timely, multi-modal responses to minimise disruptions and maintain reliable service for customers. The Role As the Principal Advisor (Real-Time Communications), you will lead the delivery of accurate and timely service updates to Translink customers. Collaborating with the TOC Manager, you will manage real-time communications across digital platforms, including the Translink website, app, and social media. Your role ensures customers stay informed about delays or disruptions, empowering them to make confident travel decisions. Some Of Your Responsibilities Will Include Lead and oversee the operational delivery of Translink's real-time communications function, ensuring it remains aligned with organisational objectives, policy frameworks, and customer needs within the Translink Operations Centre. Drive continuous improvement and optimisation, identifying and implementing business enhancements across the function, including the refinement of communication workflows and response protocols in collaboration with crossfunctional teams. Strengthen and manage strategic stakeholder relationships, including government agencies, delivery partners, and community representatives, to ensure effective coordination and responsiveness during planned and unplanned events. Provide leadership and expert advice on workforce development, including recruitment, capability uplift, and change management strategies to support a highperforming, resilient real-time communications team. About You The ideal candidate for this role will be an inspiring and effective leader, skilled at motivating and coordinating teams across multiple workstreams to achieve results in high-pressure situations and within tight or uncertain timeframes. They will possess excellent interpersonal and communication skills, enabling them to effectively engage with internal and external stakeholders on complex or sensitive matters. With exceptional relationship-building abilities, they will foster productive partnerships across a diverse stakeholder network. Highly adaptable and resilient, the ideal candidate will thrive in fast-paced, dynamic environments and demonstrate confidence in navigating ambiguity, applying sound judgment and problem-solving skills to address evolving challenges. Mandatory Requirements Of The Role Work outside of core business hours such as during significant network events. Weekend work and overtime may be required. This role requires a current class C driver's license. Intra-state and interstate travel may be required for this role. Why Join Us We can offer you benefits such as: work and life balance and a 36.25-hour working week an Enterprise Bargaining Agreement providing regular pay increases and other benefits generous superannuation of 12.75% paid parental leave for eligible employees a range of development opportunities including unlimited use of LinkedIn Learning access to an Employee Assistance Service and more. If you have any questions, contact Rob Tulleners on phone: 07 3338 4684. We'd love to hear from you! Job Ad Reference: QLD/682048/26 Closing Date: Monday, 30 March 2026 Occupational group Administration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Department of Transport and Main Roads team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading real-time communications ⚙️ Driving continuous improvement Managing stakeholder relationships Key Strengths Real-time communications Leadership Stakeholder engagement Data analysis Change management Crisis management A Final Note: This is a role with Department of Transport and Main Roads not with Hatch.
