Customer Service Manager Talent Matters Exceptional consumer goods co. with global presence Full time in office, Macquarie Park location, with on-site parking and close to transport Salary $100-120K plus Super Join a leading global organisation operating within the consumer product goods sector, supporting a diverse portfolio of well-known brands across Australia and New Zealand. This is a newly created leadership role responsible for building, developing, and leading a high-performing customer service team. You will play a critical role in supporting sales operations, enhancing customer experience and ensuring service excellence across multiple channels and markets. This position is ideal for a hands-on leader who enjoys balancing team development, operational delivery, and cross-functional collaboration. KEY ACCOUNTABILITIES Lead, coach, and develop a team of customer service specialists to deliver high-quality support Manage customer escalations through to resolution, ensuring strong service outcomes Establish, track and optimise team KPIs to drive performance and accountability Support the team with day-to-day operational workload during peak periods Act as the key liaison between Customer Service, Sales teams and Category Managers Deliver reporting and insights across sales data, brands and product categories Coordinate seasonal product launches in collaboration with internal stakeholders Maintain pricing accuracy across key accounts and ensure adherence to contractual agreements Oversee warranty claims and returns processes Lead continuous improvement initiatives across customer service processes and systems Manage ad hoc projects to support business growth and operational efficiency SKILLS & EXPERIENCE 3 years in a Customer Service Manager role Background in wholesale or product-based environments preferred Intermediate to advanced Excel skills SAP experience essential Strong communication and stakeholder engagement skills Excellent organisational skills with strong attention to detail Team-oriented approach with a collaborative mindset WHY JOIN Opportunity to build and shape a new team within a growing business Work across a diverse and exciting product portfolio Be part of a collaborative and high-performing leadership team Full time in office, on-site parking, modern office environment A role with genuine impact and scope to make it your own How to Apply : If this is of interest and you’d like to be part of a team where you can make a genuine impact, then apply now! Candidates must have unrestricted working rights in Australia to be considered. Apply for this position now!
