This is a Senior Inspector role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Inspector role at NSW Department of Customer Service Senior Inspector Clerk Grade: 7/8 Salary range: $113,574 – $125,720 superannuation and leave loading Employment Type: Ongoing, Full-time Hybrid work arrangements, Parramatta or Gosford. Office attendance required 2–3 days per week. An exciting opportunity has arisen within NSW Fair Trading for a Senior Inspector. We are looking for experienced regulatory professionals who are committed to ensuring fairness, integrity, and compliance in NSW marketplaces. You will lead and conduct inspections, investigations, and enforcement activities that uphold community trust and deliver strong consumer outcomes. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming how regulation works …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About this Consumer Branch Team You will join a team of 20 inspectors undertaking compliance work that relates to product safety, Australian Consumer Law, the motor industry, including dealers, repairers and recyclers, charitable fundraising and other laws. The role of Senior Inspector requires supervision of a small team of Inspectors and reports to a Principal Inspector. The objective of the team is to proactively improve the compliance of traders with relevant laws, reduce consumer detriment and investigate non-complex matters, taking appropriate enforcement action, when needed. About the Role Conduct and lead inspections, audits, and investigations into potential breaches of legislation. Collect, analyse, and manage evidence to support and take a range of enforcement tools and compliance outcomes. Prepare reports, notices, and recommendations based on investigative findings. \ Mentor and support junior inspectors and colleagues to build operational capability. Engage with consumers, and traders to promote understanding of Fair Trading regulations. To be successful in this role you will have: Investigative skills – experience conducting inspections, audits, or investigations in a regulatory or compliance environment. Legislative understanding – ability to interpret and apply relevant legislation and policy. Communication – strong written and verbal skills to convey complex findings clearly. Decision-making – sound judgement and ability to assess risk and evidence effectively. Leadership – supportive and professional approach to guiding others and fostering a positive team culture. Essential criteria Demonstrated experience in compliance, enforcement, or investigation. Certificate IV in Government Investigations (or equivalent/willingness to obtain). Current NSW Driver’s Licence and ability to travel for field operations. For recruitment related enquiries please contact Jessica Love via jessica.love@customerservice.nsw.gov.au Salary Grade 7/8, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Karishma Gandhi via karishma.gandhi@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 20 May 2026 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact karishma.gandhi@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Conducting inspections Collecting and managing evidence Mentoring junior inspectors Key Strengths Investigative skills Legislative understanding ️ Communication ⚖️ Decision-making Leadership A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
