Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do . What’s the job? Torrens University is Australia’s fastest growing university, and we are building on that success by creating a student experience that leads the way in Australia’s higher education industry. The purpose of the Student Services Advisor (Campus) is to play a pivotal role in resolving enquiries from new and existing students attending one of our campuses, ensuring that they are given a best-in-class experience that is consistent across all locations. Day-to-day accountabilities: Act as primary point of contact for students attending campus with a question or concern. Deliver and take ownership of student enquiry case management services from beginning to end in line with SLAs and service expectations Resolve issues relating to system access, subject selection, student finance and any other enquiries that affect student retention and progression. Escalate complex issues appropriately and act as a point of contact to the student until the issue is resolved to the student’s satisfaction. Maintain key stakeholder relationships including faculty, Career and Course Advisors, Learning Services and Technology Support, Student Records and Resulting team, Academic Administration, Student Finance and IT. To read more about the role please click here to View job description This is a permanent, full-time position based in Surry Hills, Sydney. Who you are We’re looking for a confident and mature Student Services Advisor who thrives in a fast-paced, student-facing environment. You’ll bring a strong customer service background—ideally a mix of hospitality, retail, or direct student support—along with a natural ability to connect with people and deliver exceptional experiences. A quick learner with a proactive mindset, you’re eager to grow your career and take ownership of your development. Above all, you’re a genuine people person who enjoys solving problems, building relationships, and supporting students from enquiry through to resolution Further criteria we are looking for: 2 years of experience in a front of house, customer service or customer experience role. Proven ability to provide a high quality customer experience. An understanding of the higher education environment would be advantageous but not essential. Working knowledge of Salesforce and Microsoft Dynamics is highly regarded. Ability to build cross-functional relationships within the organisation to drive successful outcomes. Why join us? Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000 alumni across 115 countries and 2000 staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression. We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. What we offer: We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: Study free in a course/degree related to your position B Corp certified university – values driven, and purpose led Access to internal opportunities - Be supported to learn, grow and move across the organisation Hiring process We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at Nikeey.silwal@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog . We’d love to hear from you. Applications close: 19th May 2026 Job reference: R30011 You can expect to hear from our Talent Acquisition team after this date with any updates about your applications. If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au
