About the role Fibre Network Design Team Leader is responsible and accountable to lead day-to-day team operations and performance while owning the end-to-end planning and design of fibre routes that support new services, network upgrades and ongoing capacity management. Reporting to the Head of Fibre Network Design, you will manage a team of fibre network design professionals, providing coaching, technical direction and capability development, and coordinating internal teams, contractors and vendors to ensure buildable, resilient designs are delivered to quality and schedule. This includes the responsibility of managing business deliverables for all projects nationally and must ensure to meet business objectives and KPI’s. What you'll be responsible for Leadership & team operations Own the management of day-to-day team operations for a team of design professionals, including prioritisation, resourcing and issue resolution, to achieve performance targets and maintain outcomes. Own the development of team goals, plans and KPIs aligned to business strategy, and manage execution to consistently meet or exceed objectives. Coach and mentor a team of cross-functional designers to deliver. Deliver coaching and capability development through joint reviews, skills sessions and structured feedback to lift individual performance and build role specific competence. Track and report team performance metrics and trends, implementing corrective actions to close performance gaps and improve outcomes Ensure to meet KPI and SLAs for this role Planning & design Own and oversee the end-to-end planning and design of fibre routes and circuits for new services and network changes, leveraging internal and third-party assets and build constraints to deliver resilient, buildable designs. Deliver presales fibre network solutions and cost estimates for connection requests, bids and scope changes, enabling accurate quoting and informed commercial decisions. Monitor and manage fibre network capacity and utilisation, including circuit allocation and the creation of upgrade or rearrangement work orders to meet demand while protecting performance and availability. Design deliverables & compliance Produce and maintain design deliverables and network records—GIS updates, drawings, splice schedules, work orders and as-builts—to ensure accurate construction, smooth handover and longterm traceability. Apply Safety in Design, engineering standards, and policy/contract requirements across all designs to reduce risk, meet regulatory obligations and maintain network integrity. Delivery coordination & incident support Coordinate and provide technical direction to internal teams, contractors and vendors during build and change delivery, resolving design queries and managing dependencies to achieve milestones on time and to quality standards. Provide operational design support for faults, incidents and urgent changes during business hours to restore services and minimise customer impact. Process, systems & tools Identify, prioritise and support the implementation of process, system and technology improvements within planning and design to increase productivity, strengthen data quality and improve customer outcomes. What you'll bring to the role 8–12 years’ experience in fibre network planning/design and delivery coordination, including people leadership and coaching: Fibre Network Design Fundamentals (OSP/ISP, FTTx, aerial and underground design principals and demonstrate technical knowledge) Bachelor's degree in Engineering or Telecommunications Leadership: Expert Fibre Network Design Fundamentals (OSP/ISP & Buildability): Expert Safety in Design, Standards & Compliance: Expert GIS & CAD Tools for Network Records: Expert Costing, Estimation & Commercial Acumen: Expert Coverage Planning & Team Enablement: Expert Routing Trade-off Analysis & Path Optimization: Proficient Project Planning, Prioritization & Reporting: Proficient Coaching & Performance Management: Proficient What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Flexible hours and a hybrid working environment Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more. Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
