Debt Recovery Officer At least two (2) ongoing roles in the Debt Management Branch, Corporate Services Salary $79,122 plus 12% superannuation – VPS Grade 3 Based in Melbourne CBD with hybrid working arrangements. What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies. We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at Careers | State Revenue Office , or via our LinkedIn page . The opportunity The Senior Recovery Officer is responsible for the collection of outstanding revenue on behalf of the SRO, managing all aspects of recovery and resolution of a debt portfolio, and supporting the administration of various tax revenue lines administered by the SRO. The position provides a great opportunity to consolidate your effective debt management and customer service skills, and further your practical experience. Reporting to the Team Leader, you will be responsible for: Initiating and managing appropriate recovery actions for a portfolio of debt. Liaising with customers and their representatives, via phone, email, and other channels, to provide and secure information necessary for the recovery of debt. Negotiating and monitoring payment arrangements within the assigned portfolio. Accurately recording detailed customer information through updating and maintaining customer databases. Achieving agreed performance targets and supporting business objectives. Who we are looking for To be successful in this role, you will have: Experience in a debt/revenue collection environment with an understanding of recovery processes governed by Victorian taxation legislation and/or the Corporations Act 2001 and relevant court processes. Knowledge and understanding of the taxes, revenue lines and debt recovery processes. Be confident in making outbound calls and having payment discussions Strong communications and negotiation skills Ability to manage workloads when faced with conflicting deadlines and priorities to meet team and branch objectives. Have good attention to detail in updating and maintaining debt and revenue management systems. How to apply Submit an application via the ‘Apply now' button by 11.59pm on Wednesday 6 May 2026. You will need to upload: a cover letter outlining your skills and experience and why you believe you are a good fit for the role; and a current resume. More information You can find out more about this role via the position description . We encourage you to contact Graham George, Team Leader, Debt Management Branch on 03 9628 0129 for a discussion about the role If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email HRServices@sro.vic.gov.au . Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. This role may be subject to a probation period.
