The Opportunity As an Account Director at Vocus, you will lead the strategic management of a portfolio of key Western Australian customers, acting as a trusted executive partner and advocate. This role is focused on driving customer retention, sustainable revenue growth and long‑term value through deep relationships and commercial leadership. Reporting to the Sales Manager – Account Growth, this is a senior individual contributor role with no direct reports. You will operate as the customer’s executive sponsor, working cross‑functionally across sales, pre‑sales, operations and service teams to deliver outcomes that matter to customers and to Vocus. The role operates under Vocus’s hybrid working model (two days per week in the Perth office) and involves frequent travel to customer sites and strategic meetings across WA. What you’ll be responsible for Your responsibilities will evolve in line with business priorities and your professional growth, and will include: Set and execute account strategies for assigned customers, including detailed account planning, relationship development, and achievement of retention and growth targets. Develop long‑term account plans that align to customer business objectives, identifying white‑space opportunities to enable consistent upsell and cross‑sell growth. Build and maintain strong relationships with senior and executive stakeholders through regular business reviews, strategic engagement and value‑led conversations. Govern contract renewals by proactively identifying risks, managing negotiations, and securing on‑time renewals to minimise churn. Drive incremental revenue through additional product adoption and solution upgrades, partnering with pre‑sales teams to position tailored solutions. Own the governance of service and support escalations, coordinating internal teams to ensure issues are resolved efficiently while maintaining customer confidence and trust. Exceed retention and expansion targets across the account portfolio, with accurate forecasting and disciplined opportunity management. Maintain high‑quality account plans, opportunity pipelines and engagement records in the CRM to provide visibility and insight across the organisation. What you’ll bring to the role. To succeed in this role, you will bring a strong background in executive‑level account leadership and complex commercial environments. Minimum 10 years’ experience leading strategic or enterprise customer accounts Bachelor’s degree preferred; MBA desirable You’ll have expertise level capability across the areas including: Account planning and coverage, including white‑space and expansion strategy Executive and C‑suite stakeholder management Commercial acumen, contract renewals and pricing governance Cross‑sell and upsell execution with strong pipeline discipline Deal strategy support and forecast governance Value proposition development and solution positioning High‑impact written and verbal communication Confident executive‑level presentation and influence skills What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Flexible hours and a hybrid working environment Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more. Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
