Call Centre & Customer Service Customer Service Brisbane Permanent / Full Time Permanent Opportunity I Brisbane Western location Attrractive Salary Package $75,000 - $85,000 Super Onsite Parking I Career progression Your Organisation Woodforde Group is partnering with a growing, Australian‑owned business building its Customer Experience team as part of a broader operational uplift. This is a great opportunity for a customer‑focused, people‑oriented professional who enjoys learning, asking smart questions and improving processes. Based in Richlands, QLD, you’ll join a collaborative team where change is welcomed, opinions are valued and development is taken seriously. What You’ll Be Doing Deliver high‑quality customer service via phone and email Process customer orders accurately with strong attention to detail Resolve enquiries and issues, escalating when required Track DIFOT and support issue resolution with internal teams Use ERP systems (Pronto preferred) to manage orders and records Work closely with operations, production, transport and scheduling Contribute ideas to improve processes and customer outcomes What We’re Looking For 2 years’ experience in customer service or customer experience Strong communication, problem‑solving and time‑management skills Confident, curious and comfortable challenging the status quo Customer‑centric, resilient and adaptable in a fast‑paced environment ERP experience desirable; attitude and learning ability are key Previous experience in Building Services/Construction related company What’s On Offer $75,000 – $85,000 Super Onsite parking salary packaging options Structured onboarding and in‑house training Supportive, open‑door culture with genuine progression opportunities Social, connected team environment Own transport required If you’re looking to grow your capability and be part of a business building its next chapter , we’d love to hear from you. Apply Now This exciting opportunity suits an exceptional operator who can calmly manage peak periods and deliver exceptional customer service. To be considered for this challenging role, please submit your resume for consideration with a short cover letter. Please add the reference BUILDING SERVICES in your cover letter to confirm you have reviewed the requirements above. Every application we receive is read by a real recruiter who understands the role, the client, and your career journey. No bots, just people who care. SCR-robyn-danby Learn more about Woodforde Group and how we can help you: />At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.
