About the company and role: We’re partnering with a well-established national credit provider known for doing things differently — putting people first, leading with integrity, and fostering a culture where you’re supported in your growth. If you’re someone who thrives on meaningful conversations and making a positive impact, keep reading… Work for a company that genuinely cares about customers and you. Support people through difficult moments and create real outcomes. Be part of a supportive, inclusive team that has your back. Grow your career with clear development pathways. Hours: Monday to Friday, 8:30am – 5:00pm Key Responsibilities: Have real conversations with customers — with empathy and professionalism Negotiate fair, realistic repayment solutions Support customers experiencing financial hardship Manage accounts in line with compliance and best practice Keep accurate records and contribute to continuous improvement About You: Experience in collections or customer-facing roles (lending ideal but not essential) Strong communication skills — especially in sensitive situations A problem-solver who can balance commercial outcomes with care Resilient, organised and proactive Knowledge of NCCP/ASIC (a bonus, not a must!) What's On Offer: Hybrid working Birthday leave lifestyle leave Paid parental leave Free weekly Pilates CBD location (easy commute!) Clear career progression in financial services A supportive, down-to-earth team Click “Apply Now” to submit your application, or for a confidential discussion, contact Jade Lawton on 0434 228 334 | jade@iasrecruitment.com.au
