Bankstown Sports Club has an exciting opportunity for strong Gaming Supervisors to join our high performing team! At Bankstown Sports Club, leadership is about more than running a shift — it’s about creating memorable moments, developing people, and being proud of the environment you lead. As a Gaming Team Leader, you’ll play a key role in shaping guest experiences, supporting team success, and growing your career within one of Australia’s most respected hospitality groups. This is an opportunity for a motivated gaming leader who thrives in fast‑paced environments and wants more than just a job. At Bankstown Sports Club, you’ll lead from the front, influence culture, and be supported to grow your leadership career within a high‑performing, award‑winning hospitality organisation. Responsibilities will include: Team Leadership: Supervise staff to ensure consistent delivery of exceptional customer service at all times. Culture Ambassadorship: Model and promote the venue’s core values, including surprising and delighting customers, being a team player, and maintaining a strong ‘can‑do’ attitude. Training & Development: Provide ongoing coaching, training, and performance feedback to support staff development and capability. Operational Oversight: Oversee daily venue operations, ensuring accurate completion of shift reports, incident documentation, and operational logs. Compliance Management: Ensure all compliance requirements and operational procedures—including clearance processes—are completed correctly and consistently. Floor Management: Manage and delegate floor call times, identify potential escalations, and respond appropriately to resolve issues. Conflict Resolution: Address and resolve conflicts promptly and professionally, maintaining a positive environment for both customers and staff. Workplace Culture: Foster a collaborative environment that encourages teamwork, recognition, mutual respect, and high employee satisfaction. Safety Stewardship: Maintain and promote a safe working environment for all staff and customers. Essential Criteria: Demonstrated leadership experience in the hospitality industry Strong knowledge of Gaming and relevant legislation Excellent communication skills, both verbal and written Problem-solving and conflict resolution skills Ability to manage competing priorities and supervise a team in a fast-paced environment Strong attention to detail and organisational skills Valid NSW Competency Card A flexible approach to a varied roster; across days, nights and weekends Immaculate personal presentation and grooming Why You’ll Love This Role: Be part of one of Australia’s leading hospitality groups with genuine career development opportunities. Work in a hands-on, fast-paced environment where no two days are the same. Career development – we love to promote internally and between clubs. Ongoing paid training opportunities are provided. Daily meal allowance to be used in-venue on delicious food, tea and coffee. Free, secure underground parking – plus discounted car washes. Rewards & Recognition – access to our generous rewards and recognition program. This is a challenging and rewarding position that will suit somebody wanting a long-term career in hospitality and growth within the business. If this sounds like your next opportunity, then apply now!
