Bankstown Sports Club has an exciting opportunity for an experienced Restaurant Manager to join and lead our high‑performing, upmarket steakhouse, Marrow & Co. We are seeking an experienced and highly motivated Restaurant Manager who is passionate about hospitality and ready to bring the vision of Marrow & Co to life. As the Restaurant Manager, you will oversee the day‑to‑day operations of the venue, including food and beverage management, event coordination, and catering support. You will play a pivotal role in delivering exceptional dining experiences while ensuring operational excellence. This role is responsible for the efficient and effective leadership of both Marrow & Co and Greenfield Station Bistro, driving performance across service, operations, and team engagement. As a hands‑on leader, you will champion outstanding customer service standards, inspire and develop your team, and lead by example to create a culture of excellence across both venues. Responsibilities include: Team Environment & Culture Provide strong leadership, guidance, and supervision to all team members, with a particular focus on developing and supporting the management team. Foster a positive, inclusive workplace culture that promotes teamwork, recognition, mutual respect, engagement, and employee satisfaction. Allocate duties effectively and delegate tasks appropriately to maximise team capability and accountability. Regularly engage and communicate with team members to build rapport, encourage collaboration, and maintain a cohesive and respectful team environment. Lead performance management and appraisal discussions, modelling a positive, proactive, and ‘can‑do’ attitude at all times. Customer Service Excellence Ensure consistently high service standards and outstanding patron satisfaction across the Steakhouse and Bistro. Curate and oversee a premium food and beverage offering, including expert knowledge of meat cuts and the sourcing of high-quality, sustainable produce. Lead the development and execution of a dynamic beverage program, including wine selection and tailored cocktail pairings that complement seasonal menu offerings. Collaborate with sommeliers, mixologists, and key stakeholders to ensure the dining experience aligns with brand standards and guest expectations. Work closely with events and central reservations teams to drive visitation, secure and convert event bookings, and optimise the use of private dining spaces. Operational Leadership Lead and manage all restaurant operations to achieve policy objectives, operational excellence, business growth, and optimal financial performance. Oversee venue compliance with all relevant Club policies, hospitality industry regulations, and legislative requirements. Create, manage, and monitor the venue budget, ensuring effective control of COGS, labour costs, inventory, and overall profitability. Analyse food, beverage, and financial data to identify business opportunities, drive continuous improvement, and support informed decision‑making. Plan, develop, and implement strategic initiatives to enhance service standards and business performance. Collaborate with senior leadership on significant operational matters, preparing reports, insights, and recommendations as required. Essential Criteria A minimum of 2-4 years' experience in a similar hands-on managerial role. Wine and cocktail pairing knowledge. Excellent knowledge of different cuts of meats and produce. Sound understanding of COGS, labour costs, budgets. Experience with staff recruitment, training, and ongoing development. Ability to cultivate relationships with guests, club members, local businesses, and industry partners to enhance brand loyalty and drive sales. WHS principles and application of safe workplace practices. RSA & RCG Competency Card Senior First Aid Hospitality Management qualifications The Benefits Join a supportive and modern team built on teamwork, empowerment of others and transparency 5 weeks Annual Leave and additional Wellbeing Leave each year Free, secure parking (and discounted car washes!) Generous Daily Meal Allowance to be used in venue on food, tea and coffee Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth Rewards & Recognition – We acknowledge the hard work of our people and like to reward accordingly If you feel you are ready to take on a new challenge, are passionate about hospitality and you meet the above requirements, we would love to hear from you! - Apply Now!
