About the Client Our client is a nationally recognised, purpose-driven organisation and a leading voice in governance and leadership across Australia. With a strong reputation for excellence, they deliver world-class programs, events, and education to a highly engaged professional community. They offer a collaborative, high-performing culture, hybrid flexibility, and beautifully designed office spaces with impressive views, creating an environment where people genuinely enjoy coming to work. About the Role This is a varied, people-facing role where you'll be at the centre of delivering premium events, courses, and initiatives. As the P rogram Experience Partner, you will act as the host, guide, and key point of contact, ensuring every interaction is seamless, professional, and memorable. From coordinating logistics to engaging directly with members and clients, you'll play a critical role in bringing high-quality programs to life. Key Responsibilities Coordinate end-to-end delivery of events, courses, and initiatives, including venues, presenters, catering, and logistics across in-person and virtual formats Act as the primary point of contact, guiding members and clients from registration through to completion while delivering a polished, high-quality experience Manage all program communications and materials, including agendas, briefings, and participant information Oversee operational requirements such as record keeping, invoicing, purchase orders, and site readiness to ensure seamless delivery Gather feedback and insights to continuously improve program quality, processes, and overall customer experience About You You're polished, organised, and thrive in a fast-paced, client-facing environment. You take pride in delivering exceptional experiences and can confidently engage with senior stakeholders. You'll bring: Experience in premium service delivery, educational program delivery, premium concierge or guest services, or customer experience roles Strong organisational and multitasking skills Exceptional communication and presentation abilities A proactive, solutions-focused mindset Confidence working both independently and as part of a team Why You'll Love It Hybrid working model Stunning, modern office environments National, reputable organisation with strong purpose Engaging and varied role with real impact Supportive and collaborative team culture If this sounds like the role for you please APPLY NOW!
