Job Description We currently have an exciting opportunity to join our growing Mobile Banking team. The Mobile Banking team delivers exceptional customer service. As a Mobile Banking Assistant, you will work closely with the Mobile Bankers in the region to support the team and is responsible for supporting the service fulfilment of internal and external lead generation initiatives which aim to increase membership and product penetration. In the role you will Provide assistance to Mobile Bankers in the area of mobile services to ensure that the customer service experience is positive. Liaise with external parties on areas such as, title transfers, contracts and approval letters for mortgages. Liaise with the Lending Operations department in relation to member loan documents and CRC Operations for account assistance. Proactively engage with customers to develop long lasting valued relationships built on trust, respect, loyalty and placing customers at the centre of our business. Follow-up with member enquiries that are received in a timely fashion to ensure members are not inconvenienced. When required, open new memberships that are referred from Mobile Bankers.
