About the Role: A well-established business based in Moorabbin is seeking an experienced Customer Care Consultant to join their team on a part-time (circa 25 hours), temporary basis. This role will have a strong focus on managing customer complaints and escalations, ensuring issues are handled with empathy, professionalism, and efficiency. You will act as a key point of contact for customers, working closely with internal teams to investigate concerns and deliver timely, fair outcomes. Key Responsibilities: Manage customer complaints and escalations via phone and email, ensuring timely and professional resolution Investigate issues thoroughly, liaising with internal teams to reach appropriate outcomes Provide clear and empathetic communication to customers throughout the resolution process Maintain accurate records of complaints, actions taken, and outcomes within internal systems Identify recurring issues and escalate trends where required Support general customer enquiries during quieter periods Assist with administrative tasks as needed Skills & Experience: Previous experience in a customer care, complaints handling, or contact centre role Strong conflict resolution skills with the ability to manage sensitive situations Excellent communication skills, with a calm and empathetic approach High attention to detail and strong problem-solving ability Comfortable working in a fast-paced environment and managing competing priorities Confident using Microsoft Office and CRM systems A team-focused attitude with a proactive approach About the Company: Our client is a respected organisation known for their supportive culture and commitment to delivering strong customer outcomes. They offer a collaborative environment and the opportunity to contribute to a team focused on resolving customer concerns with care and professionalism.
