About the Opportunity In this highly people centred role, you’ll build strong relationships with residents, families, carers and internal teams while coordinating activities, events and community engagement initiatives. You will provide clear information, resolving concerns with empathy and promoting services that enhance wellbeing. I Additionally, you will manage essential administrative and compliance requirements to ensure high quality, coordinated service delivery. Key responsibilities include: Supporting residents with informed decision making, independence and future planning. Planning and delivering activities and engagement opportunities that build connection and enhance wellbeing. Responding to resident concerns and minor disputes, escalating issues where appropriate. Promoting ECH services that help residents achieve their goals and maintain independence. About You You’re an excellent communicator with a natural ability to build rapport and support others. You are confident working with residents and families, navigating sensitive conversations and providing guidance with empathy and professionalism. You bring strong organisational skills and the ability to work collaboratively across teams. You take pride in delivering high quality outcomes and representing ECH’s values in every interaction. Essential Relevant experience in client support, case management or community engagement National Police Check Current Driver’s Licence Desirable Certificate IV Ageing Support, or a related qualification deemed suitable for the role. Aged Care or similar industry experience preferred Competence in ATS, onboarding and related Technology. Some Perks for You Be MORE at ECH! We're passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life! As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income. Applications close: Sunday 19th April 2026 We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion please contact ECH Employment, employ@ech.asn.au We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.
