Be part of something big — where accuracy keeps the business moving At Certis, our purpose is simple — to make our world safer, smarter, better. We’re Australia’s only next‑generation security company operating at scale, and behind every strong operation is a finance function that’s just as sharp, commercial, and people‑driven. As we continue to grow and modernise, we’re looking for a Collections Team Leader who can lead from the front, drive results, and build a high‑performing team in a fast‑moving environment. As a Cash Allocations Officer, you’ll play a vital role in keeping the financial engine running smoothly. By accurately allocating customer payments and maintaining clean ledgers, you’ll directly support cash flow, enable effective collections, and prevent downstream disputes. Your attention to detail and problem‑solving skills will help ensure our finance systems reflect accurate, timely, and reliable data, supporting both operational decision‑making and financial reporting. About the Role This is a detail‑focused role for someone who enjoys working with numbers, systems, and structured processes. Reporting to the Collections Team Leader , you’ll be responsible for allocating incoming payments, resolving discrepancies, and working closely with Collections Officers, Finance, and customers to resolve issues quickly and accurately. What You’ll Be Doing Cash Allocation & Reconciliation Allocate daily customer receipts to the correct accounts and invoices Investigate and resolve unallocated cash, short payments, and overpayments Reconcile bank statements, remittances, and system balances Apply adjustments, credits, and reallocations in line with approved processes Disputes & Exceptions Identify allocation discrepancies and support timely resolution Work with Collections Officers to resolve payment issues Liaise with customers to clarify remittance information when needed Escalate complex or high‑risk items to the Collections Team Leader Systems & Reporting Use finance and collections systems accurately and consistently Maintain clear, audit‑ready system notes and documentation Support month‑end processes, reconciliations, and reporting Monitor allocation backlogs and flag emerging issues Team & Stakeholder Engagement Partner with Collections Officers to support effective debt recovery Collaborate with Finance, Credit, and internal stakeholders Contribute to a professional, reliable, and supportive team environment About You You’re methodical, detail‑driven, and confident working with numbers — someone who takes pride in getting things right the first time. You’ll bring: Experience in cash allocation, accounts receivable, or finance operations Strong attention to detail and reconciliation skills Experience handling high‑volume transactions in financial systems Ability to manage competing priorities and meet deadlines Bonus points if you have: Experience in a regulated or complex environment Exposure to collections or credit processes A certificate or tertiary qualification in Finance, Accounting, or a related discipline Benefits & Culture What We Offer: Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors. Collaborative, fast-paced work environment with hybrid work arrangements. Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds. Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework Diversity Statement Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter. Certis Security Australia Master License Sydney Night Patrol & Inquiry Co Pty Ltd • NSW 400674602 • ACT 17501220 • QLD 41315 • WA SA48240 • NT 345 • SA ISL 178143 • TAS 3020 Certis Security Australia Pty Ltd • NSW 405149073 • ACT 17501742 • QLD 3158254 • WA SA 72311 • SA ISL 235794 • VIC Z05 798 61S • VIC Z05 798 40S • NT 1093 • TAS 458596293 Video
