CUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATOR Sydney - Kemps Creek Up to $75k super About the company: Join a globally renowned wholesale retailer as a Customer Service Representative. Represent well-loved brands while building your career with a high-quality, growing organization. About the role: This company is seeking a versatile and detail-oriented individual to join their team as a Customer Service Representative & Office Administrator. In this role, you will be responsible for providing exceptional customer service, as well as performing office administration and data entry tasks. Responsibilities: Respond to customer inquiries via phone, email, and respond in a timely and professional manner Resolve customer complaints and issues to ensure customer satisfaction Provide product information and assist customers with placing orders Process returns, refunds, and exchanges according to company policies Collaborate with other departments to resolve customer issues and improve overall customer experience Perform general office administration duties, including managing incoming and outgoing mail, ordering office supplies, and maintaining office cleanliness Assist with data entry tasks, such as updating customer records and inputting sales data into the company database Support other team members and departments as needed About you: Strong communication and interpersonal skills Excellent organisational and multitasking abilities Proficiency in Microsoft Office and data entry software Ability to work in a fast-paced environment and adapt to changing priorities Benefits: You will enjoy partnering with our client as the successful candidate will see the following benefits: Product discount (40% off!) free samples Additional mental health days off Supportive and dynamic team Long-term career prospect Growth & progression opportunities
