This is a Revenue Education & Training Officer role with Metro South Health based in South Brisbane, QLD, AU Metro South Health Role Seniority - mid level More about the Revenue Education & Training Officer role at Metro South Health Shape Revenue Best Practice in Healthcare! Use your revenue and training expertise to support best practice billing and financial processes at Princess Alexandra Hospital while helping staff deliver accurate and compliant revenue outcomes! Temporary full-time role until May 2027! About This Role About Your Role As the Revenue Education & Training Officer, you will play a key role in supporting revenue optimisation across Princess Alexandra Hospital by developing and delivering training programs, reviewing systems and processes, and providing expert support to staff across the organisation. Key Responsibilities Include Developing and delivering revenue education and training programs for staff Creating training resources including manuals, workbooks and learning tools Conducting quality audits of systems and processes to support compliance Analysing information and producing reports to support revenue improvement initiatives Reviewing current processes and recommending improvements based on analysis and stakeholder input Collaborating with billing and revenue teams to support effective training delivery About You You are a proactive and analytical professional who enjoys translating complex information into practical training and guidance for others. You Will Demonstrate Knowledge of healthcare revenue processes and funding systems Experience with inpatient or outpatient administration processes Understanding of legislative and financial frameworks within the health sector Strong analytical and problem-solving abilities Ability to review processes and identify opportunities for improvement Excellent communication and stakeholder engagement skills Ability to develop and deliver effective training programs A proactive approach to learning and knowledge sharing What We Can Offer You We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle. We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About The Revenue Services Department, Princess Alexandra Hospital Revenue Services is responsible for billing and optimising revenue from fee-paying patients and provides advice to senior management and Hospital executive on the efficient and effective management of resources with a particular emphasis on revenue opportunities, changes in revenue guidelines and legislation, revenue processes and systems at the state and commonwealth level. Revenue plays an important role within the Hospital and improving revenue for fee-paying patients is considered a critical element in funding both current services and future initiatives. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We Are Metro South Health We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services. We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve. We are better together. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Metro South Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Developing and delivering revenue education and training programs Conducting quality audits of systems and processes Collaborating with billing and revenue teams Key Strengths Knowledge of healthcare revenue processes and funding systems Strong analytical and problem-solving abilities ️ Excellent communication and stakeholder engagement skills Experience with inpatient or outpatient administration processes Ability to develop and deliver effective training programs A proactive approach to learning and knowledge sharing A Final Note: This is a role with Metro South Health not with Hatch.
