This is a Support Officer role with Sonic HealthPlus based in Sydney, NSW, AU Sonic HealthPlus Role Seniority - junior, mid level More about the Support Officer role at Sonic HealthPlus About Us Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups. About The Role If you are a highly enthusiastic and motivated self-starter, we want you to fulfil our Full-Time role of Support Officer. Reporting to the Client Support Team Lead, you will be responsible for delivering an exceptional level of customer service to new and existing clients. The role will require you to collaborate with teams across the organisation including, but not limited to, our clinics, business development, finance, systems and bookings. DUTIES This role will assist and/or be responsible for following areas: Managing queries and providing support to new and existing clients Triaging enquiries from clients and internal stakeholders to relevant internal teams Coordinating the onboarding of new clients accounts Trouble-shooting system access issues for clients Developing quotations Collaborating with internal stakeholders across the business Providing administrative and practical support to internal teams as required Updating client databases Candidate Requirements The successful candidate will be well organised and have great administration skills with excellent customer service and interpersonal skills together with the following: Strong administrative and/or receptionist background Exceptional customer service with the ability to communicate effectively with all internal and external stakeholders Well-developed data entry, Excel and MS Word skills High accuracy level and attention to detail Computer know how – Previous experience with a CRM is highly regarded Analytical & problem solving skills Highly organised with excellent time management skills Excellent written and verbal communication Team player, contributor, and self-motivation a must! WHY JOIN US? Ongoing training and development Stable, reputable national healthcare provider (part of the global Sonic Healthcare) Paid parental leave Numerous discounts including travel, gym membership and health insurance options Novated Leasing Discounted fees for various medical services e.g. pathology, radiology and travel health Employee Assistance Program Focus on corporate social responsibility e.g. fundraising, supporting community events How To Apply Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained. DIVERSITY, EQUITY AND INCLUSION At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace. We encourage applications from individuals of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, religions and gender identities, reflecting the vibrant diversity of our communities. As an Equal Opportunity Employer, we value social and cultural diversity and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Sonic HealthPlus prioritises accessibility and we are happy to adjust our recruitment processes to support all candidates. Primary Location AU-NSW-Sydney Job Posting 11-Mar-2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Sonic HealthPlus team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing queries and providing support to clients Coordinating the onboarding of new client accounts Updating client databases Key Strengths ️ Strong administrative and/or receptionist background Exceptional customer service Well-developed data entry, Excel and MS Word skills Analytical & problem solving skills ️ Excellent written and verbal communication ⏰ Highly organised with excellent time management skills A Final Note: This is a role with Sonic HealthPlus not with Hatch.
